Euc Operations Lead

5 days ago

Sydney, Australia Capgemini Full time

**Your Role**:
Are you ready to lead the operational delivery of cutting-edge digital workplace services for a high-profile client? We’re seeking a seasoned **EUC Operations Manager**to take full ownership of service delivery across **Service Desk, End User Computing, and Identity & Access Management (IDAM)**. This is a pivotal leadership role with strategic influence, operational accountability, and the opportunity to shape long-term success on a multi-year engagement.

**What You’ll Be Responsible For**
- **End-to-End Service Ownership**: Lead the delivery of run services across EUC, SD, and IDAM—including third-party providers—ensuring alignment with SLAs and contractual obligations.
- **Team Leadership & Resource Optimization**: Manage and inspire a dedicated team of operational experts, driving performance, efficiency, and continuous improvement.
- **Client Engagement & Satisfaction**: Monitor service quality, proactively manage client relationships, and ensure high levels of satisfaction.
- **Incident & Escalation Management**: Act as the front-line leader during major incidents, driving resolution and communication across stakeholders.
- **Risk & Compliance Oversight**: Identify and manage operational risks, ensuring compliance with client and regulatory requirements.
- **Operational Reporting & Governance**: Deliver insightful reporting and lead regular reviews with account governance teams.
- **Strategic Collaboration**: Work closely with senior leadership to align operational delivery with broader business goals.

**Your Profile**:

- **5-10+ years’ experience**in operations management, with a proven track record in service delivery, cost control, and client engagement.
- Strong leadership and communication skills, with the ability to influence and inspire cross-functional teams.
- Deep understanding of operational processes, financial management, and contract governance.
- Expertise in stakeholder management, including conflict resolution and strategic alignment.
- Familiarity with modern technology trends, tools, and cloud infrastructure services.ITIL v4 certification and a passion for driving service excellence in a fast-paced, customer-centric environment.This is more than a job—it’s a chance to lead transformation, drive innovation, and make a lasting impact. If you're a strategic thinker with a hands-on approach and a passion for operational excellence, we’d love to hear from you.

**What you’ll love about working here**
- You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.
- We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
- At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called ‘Celebrate’.

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