IT Support Officer

3 days ago

Upper Mount Gravatt, Australia Vacenti Full time

Are you a recent university graduate looking to start your career in IT support? Or perhaps you're an experienced IT Support Officer looking for a fresh and exciting opportunity? Vacenti is seeking an IT Support Officer to join our expanding team of 2 and help us transition to a team of 3.

At Vacenti, we are a leading provider of aged care services in Australia. We are passionate about providing the best possible care to our residents, and our IT infrastructure plays a crucial role in achieving this goal. As our IT Support Officer, you will be responsible for providing technical support and assistance to our staff across multiple locations.

Key Responsibilities:

- Troubleshoot hardware and software issues and escalate complex problems to senior team members or external vendors if necessary
- Install, configure, and maintain desktops, laptops, and printers
- Administer user accounts, permissions, and access rights
- Maintain an accurate inventory of hardware and software assets
- Assist with the implementation of new hardware and software systems
- Document technical procedures and user manuals

**Requirements**:

- Diploma in Information Technology or related field (preferred)
- Excellent customer service and communication skills
- Strong problem-solving and analytical skills
- Familiarity with Windows operating systems
- Experience with Active Directory, Exchange, and networking protocols
- Ability to work effectively both independently and as part of a team
- Willingness to learn and take on new challenges

What we offer:

- Competitive salary and employee benefits
- Opportunity to work with a dynamic and growing company
- Collaborative and supportive work environment
- Training and professional development opportunities
- Potential for career advancement within the company

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00 - $60,000.00 per year

**Benefits**:

- Employee discount
- Professional development assistance
- Referral program

Schedule:

- 8 hour shift
- Monday to Friday
- Morning shift

**Education**:

- Diploma (preferred)

Licence/Certification:

- Drivers Licence (preferred)

Willingness to travel:

- 25% (preferred)

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