Store Leader

A career at Bupa is more than just a job. At Bupa we believe in being good people and helping others whenever we can. This includes our customers, communities and our people. Joining Bupa you can be sure we’ll have your back. We support our employees to be the best version of themselves, physically and mentally so they can be the best support for our customers. Because if our customers deserve outstanding care then so do you_

**About The Role**

Bupa is focused on ensuring everyone has access to health insurance products that can help them to live a longer, healthier and happier life and that they understand the value of having Bupa as their healthcare provider.

If you’re the kind of person who loves connecting with customers and would like to help them get the best possible value and benefits from their Bupa Health Insurance, then this role is tailor made for you.

**Based in our Penrith Store** and working towards customer growth activities you will provide individual needs analysis for customers in branch, recommending the most suitable products and explaining the value and benefits of these products. You will also work within the wider community to develop business and community-based relationships that promote the Bupa brand and products and the acquisition of new members.

Taking a customer needs-based approach, you will assist our existing Bupa members in their day to day transactions, ensuring that they understand the full value of their health insurance product, provide solutions to any identified concerns or unmet needs and educate members on all the benefits they can access.

You will be the face of Bupa for our members and the community. As a dynamic leader, you will provide day-to-day management of a retail store team and maintain a superior Sales and Service ethos within the retail environment.

Specifically, you will drive and support the achievement of the retail store's business objectives, sales, retention, customer satisfaction, and quality and productivity targets through proactive and sophisticated means (e.g. new store technologies and services, new ways of working and health partner initiatives).

Alongside this, you will be responsible for leading your people, developing authentic and genuine environments for them to grow and setting an example for extraordinary performance.

**About You**

You will combine your drive for sales, together with your proactive, customer focused approach, to provide your customers with the best possible solutions and service.

With a resilient attitude, you will enjoy working within a dynamic and ever-changing environment and have a lively and enthusiastic approach, taking a positive, can-do attitude into everything you do.

You will be aspiring to build your leadership capabilities and take on additional responsibilities including coaching and mentoring of staff, reporting and assisting with operational requirements.

**The Perks**

In addition to a fortnightly base salary, we offer an incentive scheme as well as outstanding benefits which include
- 40% subsidy on a range of our health insurance products
- Discounts on our travel, car, home, contents and pet insurance products as well as Bupa services such as Dental and Optical.
- We are proud to share with our employees our ‘People First’ wellness program SMILE which provides you with access to a range of services such as health coaches, annual skin checks and flu vaccinations, assistance with nutrition, mental and general wellbeingyou will feel happier & healthier for working at Bupa
- Additional annual leave day for you to focus on your wellbeing
- 2 volunteer days per year for you to give back to your community
- Bupa believes in hiring the best talent in the market. We are known for our vibrant, high performing and incredibly rewarding workplace and we take pride in creating exceptional and meaningful work experiences. With a belief in innovation, we deliver award winning benefits to our employees and encourage involvement within our communities.

**Just so you know...**

Everyone who makes it through to offer will be required to complete a background check which includes a police check- Find purpose in your career at Bupa._