Hsp Case Manager- Tier 3

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

Do you want to work with a leading purpose driven, community-based organisation?
SSI’s vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families to reach their potential.
About the Team
The HSP team provide holistic case management service under Humanitarian Settlement Program (HSP) to newly arrived refugees and humanitarian entrants (Clients), including those with complex needs requiring specialised and intensive services, to build the skills and knowledge for social and economic well-being.
HSP aims to build the skills and knowledge for social and economic well-being of clients. It delivers Settlement Services to Clients through a tailored, needs-based case management approach. The relationship with the Case Manager is the foundation on which the HSP case management process is based, working in partnership with Clients and other service provider personnel, case workers and professionals involved in supporting the client.
About You
The Tier 3 Case Manager position is responsible for providing holistic case management support to newly arrived refugees and asylum seekers within the Humanitarian Support Program (HSP) in selected areas of NSW under contract with the Department of Home Affairs (DHA). The HSP program is a complex and multifaceted program model that works with refugee’s settlement and asylum seekers in the community considered highly vulnerable due to their economic, visa or health status. This position will be responsible for ensuring the effective and efficient delivery of face to face and remote quality services with refugees and asylum seekers.
- Demonstrated understanding of support needs of clients going through crises (eg. family violence, homelessness, child protection, acute mental illness etc.);
- Strong background in conducting needs assessment with clients;
- Extensive experience developing, implementing and reviewing case plans;
- Demonstrated experience meeting KPIs;
- Demonstrated ability to adhere to quality standards and compliance requirements and follow internal and Departmental policies and procedures;
- Demonstrated experience in working with CALD communities, particularly humanitarian entrants and people of refugee background;
- Knowledge and experience in community sector in regional areas

Essential Criteria
- Bachelor / Masters of Social Work or Psychological Science or Psychology
- Experience providing case management support to clients with complex needs
- Experience working with databases and Microsoft Office
- Time management skills (being able to coordinate daily, weekly and monthly activities);
- Ability to manage relationships with internal and external stakeholders.
- Knowledge and understanding of refugee settlement process;
- High level of written and verbal English skills;
- Current NSW drivers license required.

About Us
Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.
About our Benefits
- Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay
- Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight;
- Access to in-house training and learning opportunities for professional development and growth.
- Access to our inhouse wellbeing programs
- Working alongside professional and dedicated team members all wanting to make a difference in our communities.

About our Recruitment Process
At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse