Service Admin Operations Coordinator, Technical Services Anz

1 week ago

Old Toongabbie, Australia Vantive Full time

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

**Key Responsibilities**
- Coordinate and manage the delivery of technical services to customers, including scheduling, resource allocation, and communication.
- Work closely with technical teams to ensure timely and effective resolution of technical issues.
- Manage and track service requests, ensuring that all requests are completed within agreed-upon timelines.
- Communicate with customers to provide updates on service requests, resolve issues, and ensure customer satisfaction.
- Collaborate with internal stakeholders to identify and implement process improvements.
- Maintain accurate and up-to-date records of service requests, including customer information, issue resolution, and billing details.

**Reasonable Accommodation**

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