Support Technician

2 weeks ago

Port Melbourne, Australia OPW Full time

**Company Overview**

Innovative Controls Systems (ICS) is part of OPW VWS, a leader in the Vehicle Wash Manufacturing industry. This position provides both call center support and onsite service for ICS and PSD Codax.

**Position Overview**
On-Site Service
The primary focus of a Tier 2 Technician is installation, training, and system setup of ICS equipment and software at customer sites. This position also conducts on-site trouble-shooting and service, as well as advanced customer training and discretionary counseling to maximize use of the ICS systems. In this capacity, the incumbent travels to customer sites throughout the US and other countries to ensure they are up and running as quickly and effectively as possible while minimizing the impact on business operation.

Call Center Customer Support
The main focus of the position is to provide first level technical support to users of Innovative Control Systems’ products and services. Troubleshooting and resolving problems via telephone, remote desktop tools and other supported resources utilizing the ITIL Standards of problem resolution. Adhere to ICS measures and protocols during the call flow process. Furthermore, this position will provide customer training and counseling on best practices to maximize the ICS systems.
Additional tasks include problem solving, presenting technical information, software maintenance, software testing, hardware maintenance, hardware testing, network testing and training staff.

**Essential Skills, education & experience**
- Electrical/Electronic/ IT degree
- Identifies problem and course of action within time limit set by call priority
- Notifies Floor Manager if COA hasn’t been achieved within allowable time limit
- Follows schedule set forth by management
- Ability to travel within Australia
- Manages on-site time efficiently
- Take support request escalations from Tier 1 and follow through to customer’s satisfaction
- Assist Tier 1 by providing information as needed to resolve customer’s issues quickly at first support level
- Troubleshooting Skills - Ability to identify root causes and problem resolution by identifying the problem, identifying the causes, identifying the solution
- Basic understanding of: Networking, Computers (hardware and software), MS Office, navigation of multiple databases and screens, electrically and mechanically inclined

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

  • Support Technician

    4 days ago

    Port Melbourne, Australia Frauscher Sensor Technology Australia Pty Ltd Full time

    This is an entry level position and those with VCAL, VET or Cert II levels of knowledge and experience, with an interest in electrical or engineering studies, may apply. **Job Overview**: Frauscher Sensor Technology, a global leader in the field of railway signalling technology, is seeking a highly motivated and customer-oriented Support Technician to join...

  • IT Support Technician

    3 days ago

    Melbourne, Australia Talent International Full time

    australia melbourne contract negotiable- Initial 12 month contract + potential for extensions - Melbourne CBD + Working from home options - Government Department - Supporting Microsoft 365 **The Role**: This Government Department is seeking an IT Support Technician to assist with Microsoft 365 tenant migrations as part of a large ICT program. **The...

  • IT Technician

    7 days ago

    Melbourne, Australia IT Support Guy Full time

    Job Description: Key Responsibilities: Provide Level 1 technical support, including troubleshooting hardware, software, and network issues. Perform basic network and server support tasks, including connectivity testing and configuration. Document and maintain accurate records of all support requests, resolutions, and project progress. Ensure end-user...

  • Support Technician

    1 week ago

    Melbourne, Australia Vendito Consulting Full time

    Sector- Information Technology (IT) - Job type- Full Time - Contact- 0481 611 904- Location- Melbourne - Salary- 70k/year - 90k/year - Reference A leading Managed Service provider is going through significant growth and looking for a Support Technician to join their team. What's different about this company is they are forward thinking, fun and create an...

  • Pest Control Technician

    2 weeks ago

    Port Melbourne, Australia Rentokil Initial Full time

    Love getting out on the road, solving problems on your feet and meeting new people? - Do you enjoy giving great customer service? - Do you have great attention to detail? We are looking for an enthusiastic individual with a great attitude to join our team on a full-time, permanent basis, based out of our Port Melbourne depot, servicing all around...

  • IT Support Technician – Melbourne

    4 weeks ago

    Melbourne, Victoria, Australia Females in Information Technology and Telecommunications Full time

    IT Support Technician – Melbourne (Mentone Girl's Secondary College)Location: Melbourne, AustraliaCompany: Mentone Girl's Secondary CollegeThe IT Support Technician is responsible for the effective support of all staff and students in regards to IT services provided by the College. This position requires an incumbent with the capability of communicating...

  • IT Support Technician

    21 hours ago

    Melbourne City Centre, Australia HAYS Full time

    IT Support Technician job available at growing MSP | Melbourne Inner South | Permanent | Immediate start **Your new company** A leading National Managed Service Provider based in Melbourne’s Inner South requires an IT Support Technician for a permanent opportunity commencing immediately, to provide onsite support for their Sports sector clients. The...

  • Indoor Plants Technician

    1 week ago

    Port Melbourne, Australia Rentokil Initial Full time

    Calling all plant lovers and green thumbs! Looking for a career that celebrates your obsession with plants and gets you out on the road? A role as an indoor plant technician with Ambius could be what you’re looking for. **What to expect from a role as an indoor plant technician**: - A fully maintained company van including a fuel card - All the tools you...

  • Light Vehicle Technician

    5 days ago

    Port Melbourne, Australia Velocity Vehicle Group Full time

    Ongoing training and development including in-house and manufacturer training - Modern workshops with diagnostic equipment and laundered uniforms - A friendly team-based working environment **About Us** **Fuso Port Melbourne **(part of the Velocity Truck Centre) is a leading Fuso dealership with dedicated parts, sales, and service team to support our...

  • Assistant IT Support Technician

    21 hours ago

    Melbourne, Australia Urbis Full time

    **About this role**: **Assistant IT Support Technician** - **Join an Australian company shaping cities and communities**: - **Enjoy a flexible and dynamic work environment**: - **Add your value and make a difference to our overall business strategy** **Who we are**: Urbis is people focussed, and we want the best for our team, our clients, and our...