Staff Program Manager

1 week ago

North Sydney, Australia Blackhawk Network Full time

About Blackhawk Network:
Overview:
**Responsibilities**:

- Own the end-to-end planning and delivery of large-scale technical/strategic programs.
- Partner with Engineering, Product, and UX teams to drive product discovery and solutioning.
- Lead program governance, including risk management, cross-team dependencies, and resolution of issues.
- Identify key stakeholders and ensure their inputs and requirements are captured and incorporated into the overall release plan.
- Communicate effectively with both technical and non-technical stakeholders, ensuring transparency and alignment across the organization.
- Use data and metrics to evaluate progress, inform decisions, and drive continuous improvement.
- Manage stakeholder communications effectively at various levels.
- Oversee multiple programs concurrently.
- Use data and metrics to evaluate progress, inform decisions, and drive continuous improvement.
- Mentor junior TPMs and contribute to scaling program management best practices across the organization

Qualifications:

- Product Delivery Impact: Leads the delivery of complex outcomes involving multiple product teams.
- Operational Excellence: Identifies systemic inefficiencies within their area and leads resolution initiatives.
- Cross-functional Collaboration: Coordinates alignment and dependencies between multiple product areas. Ensures clear roles and responsibilities across product areas.
- Communication: Creates effective artifacts and verbal communications and facilitates key forums for complex initiatives.
- Technical Acumen and Domain Expertise: Leverages domain knowledge to align technical solutions with product outcomes. Guides roadmap discussions in the product area.
- Decision Making: Frames decisions with trade-offs and constraints; ensures alignment.
- Leadership and Influence: Leads by example, influencing cross-team collaboration.
- Strategic Thinking: Aligns work across teams with broader organizational goals.
- Coaching and Mentorship: Mentors and develops peers with structured support
- 8+ years of experience managing product & technology programs.
- Proven track record leading large, cross-functional engineering / strategic programs with several stakeholders and cross xmultiple regions.
- Strong understanding of Agile development methodologies and tooling (e.g., Jira, Rally).
- Deep technical acumen and the ability to engage credibly with engineering teams.
- Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience).
- Proficiency with program management tools and collaboration platforms (e.g., Microsoft Office Suite, Confluence, SharePoint).

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