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El1 Assistant Director
2 weeks ago
Salary Range: $114,777-$126,039 + Attractive Superannuation
- Contact Officer: Simon Andrews (07) 3815 9487
The Assistant Director is responsible for managing the service delivery function and oversees the management of staff who are involved in the registration, investigation, determination and in some areas, the ongoing management of benefits under the relevant legislation. The occupant must have highly developed leadership and communication skills, initiative, analytical skills and an ability to liaise with stakeholders at all levels.***
**Duties**
- Oversee the operations of a service delivery function to deliver results in a busy operating environment ensuring relevant activities and outcomes are achieved.
- Manage, and monitor performance including reporting and analysis of service delivery teams and compliance with quality and service delivery standards.
- Provide direction to the team and empower staff through mentoring, coaching and performance management.
- Review complex and sensitive issues relating to stakeholders including working directly with veterans/clients/representatives and negotiating best possible outcomes.
- Undertake recruitment activity when appropriate to ensure teams are trained and resourced appropriately to meet service standards.
- Drive innovation and improvement in service delivery, champion continuous improvement, veteran centric culture and promote a positive team culture focused on inclusion, collaboration and operational excellence.
- Contribute to the strategic direction of the section and provide input into operational, compliance, and general management issues.
- Ad hoc tasks within the incumbent’s area of expertise as directed.
**Eligibility**
- Applicants must be an Australian citizen to apply.
**Desirable**
- Experience in managing large client-facing service delivery teams is highly desirable
**Notes**
A merit pool will be established that may be used to fill similar positions (ongoing and non-ongoing) within the next 18 months.
DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.
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