Case Manager

Lead and mentor frontline teams in Children, Youth & Family Services
- Make a profound impact on young lives in a rewarding Toowoomba-based role
- Enjoy flexible work arrangements, Monthly RDO, and ongoing development

We are seeking an experienced and dedicated Case Manager with strong people management skills to join our Kanda/ Children, Youth and Family Services (CYF) leadership team in Toowoomba. This full-time, permanent role offers the chance to provide direct support and case management for young people, while also overseeing and guiding a team of residential care workers.

**About the role**
As a Case Manager, you will be instrumental in ensuring our young people receive the highest level of care and support. This dynamic role involves leading a team, coordinating with various stakeholders, and managing individualised plans, all while contributing to a nurturing and empowering environment.

Key responsibilities include:

- Provide leadership to a team of residential care workers, including conducting regular supervisions and fostering a supportive team environment.
- Develop, manage & review individualised plans for young people, addressing their specific needs and goals.
- Work collaboratively with other departments, stakeholders, government agencies, and community partners to ensure a cohesive approach to youth support.
- Undertake necessary mandatory reporting and other administrative tasks to ensure compliance with organisational policies and regulatory requirements.
- Attend and participate in regular supervision, team meetings, stakeholder meetings, and inter-agency meetings.
- Provide direct care support by completing shifts as needed, ensuring continuity of care and support for the young people.

**About You**
- Certificate IV, Diploma or Bachelor in Child, Youth & Family Intervention or in a related field such as Social Work, Psychology, Education etc.
- Proven experience in youth services management, including program oversight and staff supervision.
- Thorough understanding of Child Protection principles and experience working with government and non-government agencies.
- Strong leadership and decision-making skills with the ability to inspire and motivate a team, along with manage conflicts and complaints.
- Excellent communication and interpersonal skills, with the ability to build relationships and collaborate effectively with diverse stakeholders.

**About Us**
At Kanda, we’re more than a care provider - we’re a community. Backed by decades of experience, we deliver personalised support solutions that embrace the complexity of life. Our services span disability and NDIS support, children, youth and family services, aged home care, veterans’ care, and community nursing.

We are committed to fostering an inclusive environment where every individual can achieve their highest potential. Our team of compassionate professionals works collaboratively to ensure our clients receive the support they need to live fulfilling and independent lives.

We are always looking for passionate, talented individuals to join our team.

**What We Offer**
- Flexible Work Arrangements Available | Monthly RDO.
- Ongoing Training & Support | Career Development Opportunities.
- A dynamic and supportive work environment committed to professional growth and development.
- Competitive salary package.
- The opportunity to make a meaningful impact on the lives of young people in our community.
- Collaboration with a dedicated team passionate about youth services and making a difference.
- We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures are respected and that a variety of perspectives are not only welcome - they are essential to our success._