Technical Customer Success Manager Apac

12 hours ago

Melbourne, Australia Wingtra AG Full time

Join the Wingtra team and become part of this venture-backed robotics scaleup with a global and international team of 120+ dedicated Wingtranauts who want to see their actions have a positive and lasting impact on the world. Founded more than 7 years ago at ETH Zurich, Europe’s leading robotics university, our goal is to build the best aerial robots to digitize the world at the push of a button and set the basis for faster and better decisions. Wingtra provides efficient and reliable data solutions to a variety of industries ranging from mining, construction and agriculture to humanitarian organizations, environmentalists and wildlife monitoring groups.

We are reaching for the stars and together we might just get there. Open communication, asking hard questions and valuing diverse viewpoints are but a few things that will help us achieve our goals. Above all we will never stop learning and striving to help each other reach our maximum potential.

In this role, you will join the world’s leading professional VTOL drone company at a high-growth stage and take a key role in increasing our customers success by supporting them across APAC. This role will be pursued remotely in one of the following locations: Manila or Melbourne.

**Responsibilities**:

- Become main contact in all technical matters for key partners of Wingtra APAC
- Answer customer support requests regarding photogrammetry, coordinate systems, GNSS and post-processed kinematics and investigate technical issues using Hubspot
- Do technical onboarding and consulting for customers remotely and ensure best in class customer support experience
- Write technical documentation and manuals and handle logistics process with key partners of Wingtra APAC
- Support the sales team in deal closing stage and during sales demos
- Support the marketing team in creation of show case material
- Travel to customers for presale projects, trainings, and product demonstrations
- Collaborate with our engineers in Zurich to solve the most difficult robotics and geodetics problems

**Requirements**:

- University Degree or equivalent degree in technical field
- Several years of experience in UAV/surveying and 3-5 years’ experience in technical support or sales of a technical product
- Experience with a modern CRM/ticket system such as Zendesk or Hubspot
- Willingness to visit company HQ and to travel to customers onsite
- Fluent in the English language
- Outgoing and proactive personality and excellent organisational and communication skills
- Ability to work in a fast and challenging work environment
- Honest, humble and self-motivated
- Residing in Melbourne

**Plus**:

- Experience with phone support
- Startup experience
- Fluent in Korean
- Experience in the drone, robotics, surveying/GIS industry or surveying/ drone software product
- International work experience and experience in distributed/remote teams

If you enjoy teamwork more than being the individual superhero, and if you thrive in a feedback-driven culture and an exciting, unconventional yet structured and progressive start-up environment, we would love to hear from you.

  • Customer Success Executive

    4 days ago

    Melbourne, Australia CUBE Full time

    **Role**:Customer Success Executive (APAC) **L**ocation**:Sydney or Melbourne, Australia. Recently listed as a "RegTech Top Performer" in Market Fintech's RegTech Supplier Performance Report, CUBE is pioneering the development of machine automated compliance. We are a global RegTech business defining and implementing the gold standard of regulatory...

  • Customer Success Manager, Apac

    2 days ago

    Melbourne, Australia Blackthorn.io Full time

    **Role**: Customer Success Manager (APAC Timezone) **Description**:As a Customer Success Manager, you'll be managing a book of business from 1-2MM ARR while driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. You will partner with our clients to increase Time to Value and Customer Satisfaction. **What you'll do**...

  • Technical Customer Success Manager

    6 days ago

    Melbourne, Victoria, Australia Triskele Labs Full time $80,000 - $110,000 per year

    The Technical Customer Success Manager (TCSM) will play a pivotal role in supporting SOC clients by providing in-depth analysis and insights. They will work across the team, conducting quarterly review sessions with clients, dissecting monthly reports, and building trend analyses to offer a comprehensive outlook on both the previous and upcoming 90-day...

  • Technical Customer Success Manager

    4 days ago

    Melbourne, Australia eSentire Full time

    About eSentire Founded in 2001, the company’s mission is to hunt, investigate and stop cyber threats before they become business-disrupting events. Combining cutting-edge machine learning XDR technology, 24/7 Threat Hunting, and proven security operations leadership, eSentire mitigates business risk and enables security at scale. The Team eSentire...

  • Customer Success Manager

    4 days ago

    Melbourne, Victoria, Australia Immersive Full time $90,000 - $120,000 per year

    A platform you can believe in: Immersive One is leading people-centric cyber resilience across the globe.Partner with Immersive's enterprise customers within this region to provide world-class onboarding and enablement experiences in their journey towards building cyber resilience, with readiness to tackle the cyber threats of tomorrow If that excites you,...

  • Customer Success Manager

    8 hours ago

    Melbourne, Victoria, Australia Immersive Full time $80,000 - $120,000 per year

    A platform you can believe in: Immersive One is leading people-centric cyber resilience across the globe.Partner with Immersive's enterprise customers within this region to provide world-class onboarding and enablement experiences in their journey towards building cyber resilience, with readiness to tackle the cyber threats of tomorrow If that excites you,...

  • Director of Customer Success

    1 week ago

    Melbourne, Victoria, Australia Halcyon Knights Full time $150,000 - $200,000 per year

    We're partnering with a global software business in the tax and accounting space that's looking for a provenCustomer Success leaderto take ownership of retention, renewals, and customer lifecycle management across the APAC region.In this role, you'll:Lead and mentor a team of 15+ Customer Success professionals focused on renewals and subscription...

  • Customer Success Manager

    2 days ago

    Melbourne VIC, Australia RLDatix Full time $80,000 - $120,000 per year

    Customer Success Manager / Melbourne, APACRLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.Joining...

  • Product Manager, Megapack, APAC

    6 hours ago

    Melbourne, Victoria, Australia Tesla Full time $120,000 - $180,000 per year

    What To ExpectTesla is accelerating the world's transition to sustainable energy through electric vehicles and energy solutions. Our energy business designs and delivers high-performance grid-connected and off-grid storage products, including Megapac, our utility-scale battery energy storage system.We are seeking an experienced Product Manager to define,...

  • General Manager, Apac

    4 days ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...