Customer Service Agent

2 weeks ago

BrightonLeSands, Australia Wymap People Full time

Great Head Office at Brighton-Le-Sands
- Close to public transport and public parking
- Career opportunity with industry training provided

Wymap Group is a privately owned aviation logistics transport company that has been providing services to the airfreight, airport and airline industries since 1981. The company prides itself on great customer service and partnerships with leaders in the Freight Forwarding Industries.

An opportunity is currently available for an experienced Customer Service Agent to join our fantastic team.

Working in a small team of allocators and customer service agents who possess extensive experience, you will be the first point of contact for Wymap customers both internal and external. Your excellent communication, problem-solving abilities and customer-focused style will be of great benefit in this exciting field and ever-growing team.

Based in Brighton-Le-Sands, our team indicatively work 38 hours per week covering a span of hours between 5:00 am to 9:00 pm across a 7 day week.

**About the Role**:

- The key responsibilities of the role include but are not limited to:

- first point of contact response and escalation to both internal and external customers by providing timely and responsive service to customer needs
- provide excellent customer service and foster a customer focused environment
- maintain customer and cargo terminal activity records
- reporting and data analysis to assist in fleet optimisation
- understand and comply with the organisation and relevant legislated policies and procedures
- comply with all health and safety policies and procedures
- contribute to continuous improvement by identifying areas to develop team culture and customer process

**About your skills and experience**:

- To be successful in this role, you will be able to demonstrate:

- 2+ years in a customer service/administrative role
- Intermediate computer skills in particular MS Office
- experience in the transport and air freight industry (desirable but not essential)
- great interpersonal and communication skills
- flexibility to be able to work either an early start or later finishing a shift
- must be able to pass a Federal Police check
- appreciation for team culture and fostering a culture of continuous improvement
- you love dealing with people and providing results

At Wymap we offer a competitive salary based on skills and experience and regard every member of our team as part of the family.

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