Relationship Manager

4 days ago


Adelaide Region SA, Australia Talent International Full time

**Job Details**: **Location** Adelaide **Salary** Negotiable **Job Type** Full Time **Ref** BBBH91649_1660718862 **Contact** Alex James **Posted** 13 minutes ago - Adelaide Based - Relationship Manager We are looking for an experienced IT Relationship Manager / Customer Experience Manager for our client. The following skills and experience is highly regarded: - Demonstrates a breadth and depth of operational account management expertise. - Demonstrated mature influencing and consulting skills, able to build trust and lead customers to commit to initiatives and outcomes. - Demonstrated internal customer advocacy skills. - Strong business development focus - able to conceive, develop and promote commercially viable solutions to customer business opportunities and problems. - Health insurance industry experience and/or knowledge. - IT industry experience and a sound conceptual understanding of IT systems, especially commercial software, integration and communications. - Sound appreciation of the complexities of IT project delivery, integration and business change. - Demonstrated experience co-ordinating communication to customers through the process of IT related problem and issue resolution. - Accountable for the health of assigned customer relationships, including becoming the "voice of the customer" internally and regularly reviewing customer service delivery performance. - Proactively address customer issues or concerns with products and services across the whole service lifecycle. - Ensuring effective customer communication and timely problem resolution. - Contribute customer perspectives to the design of products and services to ensure they meet customer expectations. - Advanced experience and Knowledge of Customer Relationship Management (CRM) systems - Intermediate experience with reporting tools such as Crystal Reports



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