Customer Service Hero

2 weeks ago

Chatswood, Australia PetSure Full time

We’re looking for passionate people to support our Pet Parents when they need it most, as Customer Service Hero.

**About PetSure**

At PetSure we have a passion for pets and their people and helping to create a better world for them so they can enjoy healthier and happier lives. We are a pet insurance underwriting and administration business which currently provides a sense of security to almost half a million people in Australia and New Zealand who are devoted to their life with pets.

We underwrite the pet insurance offerings of more than 28 brands, including IAG, Woolworths, RSPCA, Petbarn, Guide Dogs, Medibank, Bupa, HCF and AA in New Zealand.

**Why you’ll love working at PetSure**

With a career at PetSure you’ll experience:

- Opportunity to earn a $$ bonus every quarter
- Salary increases each year of service
- A fun environment where you can earn “points to purchase” through competitions and on-the-job games
- We operate on a hybrid model (50% onsite) and when onsite, enjoy our award-winning, purpose-built pet-friendly office
- An inclusive and supportive culture that supports career development and flexibility, including our fully paid 18-week genderless parental leave policy
- Access to our wellbeing program which includes webinars and health checks, sometimes in onsite massages
- Free weekly lunches - Did someone say Taco Tuesday
- Personal and professional development through our customised learning platform
- Paid leave for your birthday and a well-being day off
- And because pets are at the heart of everything we do, your pet insurance is on us too

**What you’ll do**

You will receive a comprehensive four weeks of paid training, starting in a classroom environment and moving on to buddying in on calls before taking your own.
- Have genuine conversations with our customers (Pet Parents) and be awesome at building relationships
- Be an excellent, clear communicator
- Demonstrate a strong level of resilience
- Communicate with our customers to provide further information regarding policy and entitlements
- Take ownership of customer grumbles
- Work collaboratively with various teams at PetSure

**What you’ll bring**
- First and foremost - Your curiosity
- Pet parent or pet advocate
- Passionate about PetSure’s purpose
- Strong attention to detail
- Excellent problem-solving skills
- Strong interpersonal and relationship management skills
- Intermediate Microsoft Office skills
- Keen attention to detail
- Great problem solver and ability to think outside the box

**Bring our values to life through**
- Being curious & open to pawsibilities
- Chewing our way through problems and opportunities
- Having a passion for pets and their people
- Taking care of others

**Ready to chase your dream?**

PetSure is an equal opportunity employer and encourages anyone who meets the role requirements to apply.

PetSure is a pet-friendly environment and welcomes dogs and cats in the workplace. It is the policy of PetSure that all new employees consent to a background check.

**Salary**: $59,670.00 per year

**Benefits**:

- Employee discount
- Free food
- Parental leave
- Professional development assistance
- Referral program
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Chatswood, NSW: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Inbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

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