Customer Service Representative

1 week ago

Castlemaine, Australia Bowser Bean Cafe Full time

**Bowser Bean Castlemaine**

**Customer Service Representative - Hiring Now**

**More than your average Servo**

Bowser Bean Café is an Australian owned and family run business with over 30 years in the industry. We’ve always operated with a simple promise - to serve and support the regional communities of Victoria and New South Wales. Today we’re super proud of the way our team, products and services are delivering on that promise, yet we’re always looking for even better ways to surprise and delight. We combine convenience with a quality food and coffee offer that our customers have come to love. With 42 sites across Victoria and NSW, we are always keen to add talented team members to our crew.

**What is the role?**

We are currently searching for a Customer Service Representative (CSR) to join our team. We see this role as one of the most important in the business - as it is the CSR who is the face of Bowser Bean and what we represent. The role includes:

- Serving customers with a positive can-do attitude
- Making barista coffee
- Preparing our quality food products for sale
- Ensuring out store is clean and presentable
- Other duties as instructed by management

**Who are we looking for?**

We are seeking team members who:

- Are proactive
- Have a proven ability to multi-task
- Take pride in their work
- Can bring a smile to our customers and fellow team members faces
- Previous experience in a customer service or hospitality role is advantageous

**What can we offer?**
- Opportunities for career advancement in our 35 site strong network
- Competitive pay rates
- Subsidy for your gym, fitness or sport related membership
- Team incentives for reaching site goals
- Training - including industry recognised safety and compliance training, and Bowser Bean’s own barista training.

You will have the potential to work up to 38 hours per week, while earning a generous hourly rate of $32.76* weekday (casual, 20+ year old), and $42.74* weekend (casual, 20+ year old).

*The Award governing this role is the Vehicle Repair, Services and Retail Award.

**Job Type**: Casual

Pay: Up to $44.34 per hour

**Benefits**:

- Employee discount
- Gym membership
- Professional development assistance

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Weekend availability

Supplementary Pay:

- Overtime pay
- Penalty rates

Work Location: In person

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