Client Service Specialist

**Client Service Specialist**

**What can you expect?**

In this role you will support colleagues and clients in all aspects of administration and technical support through the accurate, efficient and timely production of all policy and related documentation across the insurance life cycle.

Supported with training in the combination of online learning modules, systems support from the Operations team and 1:1 on the job learning.

Working under the umbrella of operations you will help drive standardisation of processes and procedures. This includes providing legally compliant work to the client and entering accurate information into all Marsh IT Applications, enabling the delivery of analytical statistics. You will assist in upskilling non client facing operations colleagues with additional product and client knowledge.

**What is in it for you?**
- Professional environment where your development and training really matter and is supported in our global organization
- Genuine work life balance
- Excellent career diversification opportunities
- Great team environment with energetic and supportive colleagues

**We will count on you to**:

- Ensure timely and accurate production/processing of client transactions including but not limited to:

- invoices and related policy accounting documentation
- quotation and placing slips
- premium and adjustment calculations
- information and documentation for Pre-Renewal and Broking meetings
- draft policy wordings and endorsements for Senior Account Executive / Principal
- renewal reports and insurance manuals
- certificates of currency
- current and outstanding documentation follow ups
- all other documentation
- Support the achievement of high levels of client satisfaction through effective administrative support to Account Executives, Senior Account Executives, and Principals
- Support effective working relationships with clients and insurers as required by Account Executives, Senior Account Executives, and Principals
- Ensure that accurate up to date records on all clients are always maintained
- Possess a thorough understanding of all major classes of insurance which the Company offers to its clients
- Possess a thorough working knowledge of all aspects of the Insurance (Agents & Brokers) Act, Insurance Contracts Act, Fire Services Levy, Stamp Duties, Worker's Compensation and other relevant legislation
- Acquire and maintain an awareness of the client's business and insurance needs, noting all briefing information provided by senior servicing and broking managers
- Develop and maintain a basic understanding of the core aspects of relevant Insurance and related legislation
- Adhere strictly to the Company's Quality practices and other systems and procedures
- Comply fully with the Company's Errors and Omissions avoidance policy
- Other duties as may be required from time to time.

**What you need to have**:

- Excellent communication skills (verbal and written).
- Strong administration and organisational skills.
- Sound knowledge of Microsoft office suite and a fast learner of other computerised systems.
- Ability to work under pressure and possess an understanding of the importance to meet deadlines through effective time management skills.
- Motivated self-starter focused on achieving results and able to work autonomously as well as be a team player.

**What makes you stand out?**
- Previous experience in a similar broking/operational role within the General Insurance industry
- Tier 1 ANZIIF Broking licence

**About Marsh**:

- Marsh is an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their gender, marital/parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity._