Account Manager Mid Markets

Posted 23 July 2025
- LocationMelbourne
- Job type Permanent
- Discipline Sales
- ReferenceJ15515

**Job description**:
We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a blended approach to office work, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you. About you: We are seeking a dynamic and experienced Account Manager to join our team. In this role, you will be responsible for nurturing and growing relationships with our key clients using our Access Accountants suite of products. You will serve as the primary point of contact for client inquiries, issues, and escalations, ensuring a seamless experience and driving client satisfaction and retention. Your role will also include finding new business, cross-selling opportunities and maintaining existing client relationships with our Mid-Market customers. Day-to-day, you will: - Develop and maintain strong relationships with assigned clients, understand their needs and objectives, proactively identifying solutions to meet clients’ needs, mitigate risks and discuss challenges. - Collaborate with internal teams (Sales, Product Development, to ensure clients’ needs are met effectively. - Focus on achieving sales targets and growth objectives through upselling and cross-selling opportunities. - Prepare and deliver presentations, proposals and reports as needed. Your skills and experience might also include: - A minimum of 5 years’ experience as an Account Manager or in a similar sales/customer service role within the IT or SaaS industry - experience within the Accountancy space would be a real asset for this role. - Excellent communication and negotiation skills, with a strong problem-solving mindset. - Familiarity with CRM software and other relevant tools, with the ability to manage multiple client accounts simultaneously, whilst paying attention to detail. - An ability to thrive in a fast-paced, dynamic environment. What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.