Guest Services Officer

2 days ago

Currumbin, Australia Currumbin Wildlife Sanctuary Full time

**About National Trust Queensland & the Currumbin Wildlife Sanctuary**
Voted one of the Gold Coast’s most popular tourist destinations, Currumbin Wildlife Sanctuary (CWS) is the crown jewel of the National Trust of Australia (Queensland) [NTAQ] properties. As one of Queensland’s earliest nature-based tourist destinations, the Sanctuary is a physical embodiment of everything the NTAQ represents: to conserve and advance our natural and cultural heritage for future generations.

**About the Role**

As we continue to welcome visitors to the Currumbin Wildlife Sanctuary, we have an opportunity for a passionate and friendly **Guest Services** Officer**to support the delivery of providing a warm welcome to our visitors, selling tickets and memberships, and providing an overall exceptional visitor experience.

As our enthusiastic and reliable Guest Services Officer, you will deliver a warm welcome to our guests and deliver accurate administration, directions, and information to our visitors.

Reporting to our Guest Services Manager, you will be part of a friendly and welcoming team and be responsible for providing customer service to a diverse range of people and providing accurate and timely information to visitor’s enquiries.

**About You**

To be successful in this role, you must have excellent communication and customer service skills & are comfortable communicating with both local and international guests. Previous experience in ticketing, reservations or guest relations will be highly regarded. Other key skills and qualifications we are looking for include:

- Excellent customer service and telephone skills & the ability to solve customer complaints
- Experience in cash handling and operating a POS system
- Have excellent time management skills, ability to works autonomously and are a team player with an energetic and positive attitude
- As this is a casual position you will have availability to work across weekends, public holidays, and school holidays
- Must be comfortable working in an outdoor environment that includes birds & reptiles

**What we can offer**
Just as our charter is to protect, conserve, and celebrate the Environmental, Built and Cultural heritage of our State - we also are committed to ensuring our Team Members are protected, taken care of and of course celebrated We offer current and future team members:

- Benchmarked Salary
- Free On-Site Parking
- Tertiary Education Partners for access to recognised Qualifications
- Flexible Working Arrangements and Study Leave
- NTAQ Team Member Card offering unlimited entry to Currumbin Wildlife Sanctuary and other SEQ sites and generous retail & food & beverage discounts.
- Currumbin Wildlife Sanctuary Family & Friends Passes
- Access to 470+ fitness facilities through Fitness Passport for you and your family

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