Service Desk Support Analyst

6 days ago

Brighton, Australia Minda Full time

As the state’s largest not-for profit provider of disability services, Minda provides supported independent living accommodation, supported employment and community engagement options, as well as allied health and respite services. These are exciting times, and our current business transformation agenda means you will have the opportunity to do meaningful work and make a significant contribution to the lives of the people we support.

**Our Values**

**Respect**: We respect the right of a person living with an intellectual disability to self-determination in living their best life.

**Heart**: We demonstrate care and love for those we support in all that we do.

**Opportunity**: We focus on the positive and what people can do rather than what they cannot do to create opportunities.

**Community**: We recognise the importance of community to a person’s wellbeing and strive to create an inclusive community where people living with an intellectual disability are valued for themselves and the contribution they make to community.

**The** **Opportunity**:
Minda has a great opportunity for a customer focussed and enthusiastic person with ICT service desk experience to fill a permanent role of Service Desk Support Analyst. If successful you will:

- Provide high level customer service to assist to resolve ICT queries.
- Ensure seamless onboarding of new staff by ensuring systems/ login setups are activated efficiently.
- Trouble shoot hardware, software or network problems.
- Arrange equipment replacement of computers, terminals & routers.
- Configure and deploy end user devices such as PC’s, laptops, tablets & smartphones.
- Recognise, analyse and escalate significant incidents as required.
- Demonstrate strong teamwork and a commitment to continuous improvement.

**To be successful in this role you will need**:

- Proven experience in Service Desk roles providing technical support or similar.
- Strong experience of corporate network and server infrastructure, & experience in an M365 environment.
- A certificate or higher in Information Technology
- Strong communication and relationship building skills.
- Problem solving skills to diagnose & resolve technical issues.

Most importantly, if you have a can-do attitude, and an engaging approach with stakeholders, with entry level experience or greater, we want to hear from you

**Additionally, you will require**:

- NDIS Workers Screening Clearance (Additional screening/clearances may be required to work in specific areas)
- National Police Clearance
- Evidence of full vaccination.

**What’s in it for you**
- Attractive remuneration including salary packaging and additional benefits.
- A supportive, highly skilled, and collaborative team environment.
- On site car parking & Café facilities at the beautiful Brighton Beach.

**How to apply**
- Minda recognises that diversity in our workforce better equips us to support our clients’ individualised aspirations and goals. So, if you’re a person living with a disability, an Aboriginal or Torres Strait Islander person, part of the LGBTQIA+ community, from a culturally or linguistically diverse background or unique in any other way we would love to hear from you._

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