Technology Service Desk Analyst

4 days ago

Drouin, Australia Baw Baw Shire Council Full time

Full time, fixed-term position until April 2027
- Band 4 salary from $67,360 - $72,135, plus 11% superannuation and monthly RDO
- Engaging, dynamic role with lots of opportunity to expand your skills and experience.

**About Baw Baw Shire Council**

A Baw Baw Shire Council career goes beyond business as usual. You'll find exciting development pathways rich in opportunity. Our thriving and engaged culture-first workplace is built on the passion and talent of people who proudly deliver vital services and exciting projects to a community they care about.

Our organisation comprises of a multicultural workplace of around 400 full-time, part-time and casual employees, all benefiting from great flexibility, work/life sway, study support, health and wellbeing initiatives and ongoing learning and development programs.

At Baw Baw Shire Council, we invite our people to tackle projects that keep them inspired. We encourage the exploration of new ideas. We support the enhancement of building on current skills and developing new ones.

Located adjacent to Melbourne, Baw Baw Shire is one of Victoria's fastest growing municipalities with freeway and V/Line access into Melbourne's CBD and suburbs. This allows easy access to training, seminars and conferences in the city, without diminishing the direct impact that comes from working within a close-knit rural community.

**About the Role**

We have an exciting opportunity in our IT team where no two days are the same. This role will see you log incidents and requests for support as well as triage, fix issues and undertake trouble shooting of support cases.

You will be experienced in customer service and easily be able to assist with the management of Councils IT assets, collaborate with or escalate problems to more senior staff if required and follow-up support requests with customers.

The person we are looking for:

- Must have excellent customer service skills and experience.
- Has the ability to manage time and prioritise tasks.
- Wants to work in a role where they can learn and grow their skill set.

**Further Information and How To Apply**
- Baw Baw Shire Council is an equal opportunity employer and works in the interest of the safety of children and young people. Our recruitment processes reflect this commitment._

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