Client Administration Team Leader

**Client Administration Team Leader - Full time Closed Period Contract Until September 2025, role base - Hybrid work model.**

**Ideally, this role is looking to commence from mid-Jan 2025.**
- **Be Part of Something Bigger**: Join a team where your leadership and empathy can create lasting change
- **Grow & Inspire**: Coach and mentor a small, dedicated team, helping them thrive and succeed.
- **Base Salary + Super and NFP Salary Packaging Benefits (extra $18,550 tax-free) - Take home more pay.**

**About Uniting**

At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities, and confront injustice. We are** imaginative, respectful, compassionate and bold.**

**Role Purpose**

As part of our Finance Shared Services Division, the Client Administration Team is the central point of contact for all things related to client transactions and finance queries, especially within our Ageing Services. Your role as the Team Leader will focus on administration and client enquiry management helping clients with finance-related enquiries and ensuring prompt, thoughtful follow-up and resolution.

**Why this Role Matters**

This isn’t just about managing client accounts—this roe is Team Lead role focused on assisting clients with finance administration and account related enquires. As well as leading the team processing data entry and managing client enquiries in the steams of Home and Community care, Independent Living and other Housing programs

**About the Role**
- **Lead & Inspire**: Mentor and coach your team to deliver excellent client service, helping them grow and succeed.
- **Client-Centric Focus**: Handle Day to day operational activities with a compassionate and client-first approach, including account data entry, client follow ups, and ad-hoc financial processes.
- **Financial Reporting**: Prepare and issue financial reports, ensuring that everything aligns with budgets and policy guidelines. Manage to current legislation requirements.
- **Collaboration**: Liaise with other Uniting teams and external government services (like Centrelink and Medicare) to resolve client financial issues.
- **Operational Excellence**: Oversee all aspects of the team’s day to day process, ensuring data integrity, compliance, and that all accounts are managed with precision and care.

**About You**

Ideally, you’ll have 3 years of experience leading teams and managing operational administration process along with a proven ability to work compassionately and collaboratively with clients.

Experience in the aged care or community sector would be highly desirable, but what’s most important is your confidence, communication skills, and commitment to supporting both your team and our clients.

**Even Better If You Have**:

- A Diploma or Degree in Management or Accounting
- Experience working in the Aged or Community sector
- People Management experience

To review the role responsibilities in greater detail please review the comprehensive Position Description by clicking on the link - Client Administration Officer.pdf

**What We Offer You**
- A rewarding career with a leading human services organisation.
- Up to $18,550 NFP salary packaging available.
- Access to our U rewards program with exclusive discounts.
- Flexible work hours for work-life balance.
- Access to Fitness Passport - Live your best life.
- A supportive and inclusive and collaborative work environment.
- Opportunities for professional growth.
- Purchase of additional leave.
- When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people who are really making a difference to the world around them._
- We contribute to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice._
- Uniting leaders and employees work together to create a culture that is safe, inclusive and person-centred. We bring this to life every day through our values: compassionate, respectful, imaginative and bold._
- Uniting acknowledges the continuing sovereignty and rich cultural diversity of Australia’s First Peoples. We pay our respects to all Elders - past, present, and emerging - and to all First Peoples on whose lands we live and work._
- Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people._