Compensation Advocate T/l1

1 day ago

Brisbane, Australia RSL Queensland Full time

Work towards qualifications which will provide a clear career pathway as you progress.

**02nd May, 2025**:
RSL Queensland is a dynamic, not-for-profit organisation delivering innovative programs and initiatives that support veterans and their families. After more than a century, our purpose _- _to provide care, commemoration and camaraderie _- _is as strong as ever.

With Australia’s most successful prize home lottery backing us, we’re able to provide life-changing support services, fund world-first research, and use state-of-the-art tech to help more veterans in better ways. As a member of our team, you’ll have access to advanced technology, skilled co-workers, interesting projects, and the opportunity to expand your career.

And most importantly, you’ll be making a real difference in veterans’ and their families’ lives.

**About the role**
The Compensation Advocate provides advice and assistance directly to our members, their families and the wider military community in relation to a range of claims and appeals matters with the Departments of Veterans Affairs as well as responsive immediate welfare support.

**Key Responsibilities**
Known as Compensation Advocates, these roles support current and ex-serving Veterans through the Department of Veterans Affairs claims process.

Key responsibilities of the role include (though not limited to):

- Prepare and submit compensation claims under supervision.
- Work within legislative and policy guidelines to document claims from Veterans.
- Case Coordination - manage and update client files using record management systems, ensuring data quality and accuracy.
- Communicate with clients and their representatives to gather additional information and provide clients with a timely update on their claim.

**Why work at RSL Queensland.**Open, flexible, supportive, empowering - they’re some of things our team love most about RSL Queensland. Depending on your role, you’ll have the tools and flexibility to work in a hybrid way that balances your lifestyle and the requirements of the team.
***What else makes us great**:

- Option to salary package up to $15,900 per year on living expenses, and claim further tax-saving benefits on top
- Extensive training/development opportunities
- Bring your whole authentic self to work each day and be part of a supportive environment
- You’re gifted 3 additional days of leave at Christmas
- Financial support and study leave to undertake higher educational courses related to work
- Benefits Hub that includes lifestyle discounts from hundreds of leading stores and services, and more...

**We look for**:

- Demonstrated complex problem-solving abilities and strong attention to detail and accuracy.
- Effective case management skills in a high-volume work environment.
- Demonstrated ability to follow process, policy, legislation and remain confidential.
- Demonstrated effective written communication and interpersonal skills in working directly with Veterans and their families.
- Quick learner with excellent feedback acceptance.
- Ability to demonstrate compassion and empathy for clients is essential.
- A team member who will uphold our values and complement our culture and way of working.
- an understanding of the defence community and its unique challenges is desirable.

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