Care Access Officer

1 week ago

Dalby, Australia Vital Health Full time

**About the role**:
A perfect role for someone who wants to switch their career and thrive in a small team - especially teacher aides, childcare workers or medical receptionists You’ll enjoy this role if you like to bring efficiency to systems and see the best outcome for people who are in health need.

The Care Access Officer position plays an important part our administration team and with an essential role in client bookings, supporting our allied health professionals to deliver prompt, high-quality services.

**As the Care Access Officer at Vital Health you will be responsible for**:

- Supporting clinicians to manage their diary, including bookings / rebookings / charging / documenting / maintaining clinical supports and meetings in their diary
- Support Clinician as required to effectively deliver therapy by assisting with forms, preparation for outreach / home visit or offsite therapy session
- Providing NDIS administrative support to clinicians; including coordinating NDIS service agreements
- Maintaining communication with clients, families, stakeholders & clinicians; and Contributing updates and feedback to NDIS case conferences;
- Assisting clinicians with forms, preparation for outreach / home visit or offsite therapy session
- Ensuring clinic and clinic rooms cleanliness process is completed correctly
- Ensuring payments processes, reconciliations, and responses to incorrect processes and client outstanding fees are followed correctly and timely
- Maintaining up-to-date information for all client records
- Ensuring processes are followed ie. referrals, bookings, appointments, charging and rebooking

**About you**:

- Strong attention to detail and organisational skills
- An understanding of business systems and processes
- Proficient in the use of Microsoft suite
- High level communication skills
- Pro-active approach to problem solving and ability to take initiative
- A desire to join a fun and friendly team

**What to expect from our team**:

- A large supportive business and clinical team who are committed to excellence in health service delivery
- Senior management team that cares about your well-being and work/life balance
- A genuinely fun and motivating team culture
- Regular team meetings with access to relaxed senior management to support your independence and proactive approach to work
- Internal mentoring and professional development opportunities
- Career progression opportunities within a large organisation of 100+ employees

**What’s Vital Health’s mission?**

Vital Health is a leading multi-disciplinary Allied Health organisation on a mission to improve health access to rural, remote, and indigenous communities. Our intrepid team have made a difference for over 30 years, across an ever-growing area within Queensland & New South Wales and have helped countless individuals achieve their goals along the way.

**Get in touch to find out more**:
**Job Types**: Full-time, Casual

Pay: $30.00 - $36.20 per hour

Expected hours: 66 - 76 per week

Schedule:

- Monday to Friday

Work Authorisation:

- Australia (required)

**Location**:

- Dalby, QLD 4405 (preferred)

Work Location: In person

Application Deadline: 02/12/2024

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