Injury Services Advisor

The role can be based in Serco's Belmont office, or onsite at Acacia prison in Wooroloo (hybrid working environment)
- Fantastic collaborative team to work with & learn from
- There is a big focus on training & development at Serco

**Serco is a place where you can grow**

Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.

We offer plenty of room for you to grow and flexible benefits to suit you at every stage of your life and career, including:

- Supportive and inclusive work environment
- Career development opportunities
- Work-life balance with flexible working arrangements
- Access to health and wellbeing programs
- Competitive salary and benefits package
- Opportunity to work with a global leader in public service

**Make an impact at Serco**

As an **Injury Services Advisor** supporting **Acacia Prison and Risk States (WA, ACT, NT, TAS)**, you will play a vital role in ensuring safe and sustainable return-to-work outcomes for injured colleagues. Reporting to the **Risk State Injury Services Manager**, you’ll be responsible for providing specialist injury management support, managing workers’ compensation cases, and fostering strong relationships with internal and external stakeholders. Your expertise will help create a positive impact on workplace health and safety across Serco’s contracts. This role is a hybrid position that offers balance between travel to site (Wooroloo), corporate office (Belmont) and working from home.

In this role, you’ll make a difference by:

- Managing workers' compensation and injury management cases in line with legislative and Serco requirements
- Developing and implementing return-to-work strategies for injured colleagues
- Collaborating with insurers, healthcare providers, and rehabilitation specialists to achieve optimal outcomes
- Providing specialist training, coaching, and consultation to site leadership and teams
- Maintaining accurate injury management records and ensuring compliance with regulatory requirements
- Supporting initiatives to improve workplace health, safety, and injury prevention

**Serco is a place for you**

To be successful in this role, you’ll have:

- Minimum 3 years’ experience in workers’ compensation and injury management in WA (experience in other Risk States desirable, but not essential)
- Strong knowledge of WA Workers' Compensation legislation and best practice injury management strategies
- Experience in developing return-to-work plans and liaising with external healthcare providers
- Excellent communication, negotiation, and stakeholder management skills
- Ability to work both independently and as part of a team, with strong problem-solving and analytical skills
- Qualifications in Occupational Therapy, OHS, Physiotherapy, Psychology, Nursing, or a related health science field (highly desirable, but not essential)
- Experience using Solv Injury or similar case management systems
- Ability to travel to metropolitan areas is a requirement within this role
- Valid WA Driver's License Class ‘C'

**Are you ready to do important work that really matters?**

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in **Health, Defence, Maritime, Justice, and Community Services**.

By joining Serco, you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion, and belonging.

We are a **2024 Circle Back Initiative Employer** - we commit to responding to every applicant.

**Impact a better future at Serco.**

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