National Claims Officer

2 days ago

Altona North, Australia PrixCar Services Full time

**Job No**:
**ATR260350**
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**Location**:
**Altona North**
***

***:
Prixcar is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage.

Over the 30 years we have grown to offer a wide range of specialised services, with more than 25 depots across Australia, we are ideally positioned to provide exceptional vehicle transport services to both individuals and OEM customers.

An exciting opportunity for a customer focused Claims Officer to join our Customer Service team, ensuring every transport claim receives a thorough investigation with an unbiased view, with customer communication quality that meets or surpasses expectations.

**Key Responsibilities**:

- Register and manage transit damage claims
- Validating and arranging investigations including determination of liability as required
- Provide accurate and timely claim response
- Liaising and negotiating repair costs with various stakeholders
- Claim analysis and reporting
- Coordinating with stakeholders regarding transit damage claim settlements and rejections
- Actioning payment and settlement of validates transit damage claims
- Providing administration support to the Risk-Claims department as required
- Actively contribute to team goals, supporting positive working environment

**Skills and Experience**:

- Ability to deal in high pressure and challenging situations
- Data accuracy and strong attention to detail
- Strong decision making and problem solving skills
- Strong customer service values with a client first focus
- Excellent negotiation and conflict management skills
- Effective time management, self motivated and disciplined
- High level of administration and clerical skills
- Excellent written and verbal communication skills
- Prior experience in general insurance claims preferred
- Proven Customer Service experience

If you are interested in this exciting opportunity, please send a covering letter addressing the selection criteria and a copy of your resume.

Prixcar is an employer of equal opportunity and encourages and values diversity and inclusion. If you are inspired to make a positive difference and would like to be considered for this opportunity, please submit your cover letter and resume.

Prixcar values of Play, Passion, and Care underpin everything we do. We** PLAY** as a team, provide service excellence with **PASSION **and we **CARE** for our people and customers. Join us and be part of our industry-changing journey

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