Case Manager

1 week ago

Tweed Heads, Australia EML Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

Join our claims team in our Tweed Corporate portfolio. You will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The Case Manager role is a crucial aspect to assisting an injured worker get their lives back. You will be the central point of contact for the injured worker, employer and any stakeholders that are part of the treatment plan to help the injured worker return to employment.

This will be a permanent, full-time position based in the Tweed office, with flexibility to work from home up to 3 days per week, once fully trained.

YOUR RESPONSIBILITIES
- Take responsibility of a full portfolio of workers compensation claims with a focus on physical and psychological based injuries
- Build and maintain relationships with a wide variety of stakeholder such as, injured workers, their employers, doctors, rehabilitation providers, etc. to help the injured worker get back to work as promptly and safely as possible
- Ensure active and timely strategies are implemented to improve recovery and return to work outcomes
- Provide early, timely and personal customer focused and empathetic service to injured workers and employers.
- Proactively and effectively manage all aspects of a caseload of worker's compensation claims within the legislation and compliance guidelines.
- Deliver the desired customer experience to all stakeholders and manage the end-to-end outcomes for a portfolio of cases.
- Conduct claims reviews, case conferences or face to face meetings with clients as required.

ABOUT YOU
- Outstanding customer service skills
- Ability to work well within a team and thrive in a fast-paced environment
- Strong customer centric approach and can handle challenging conversations
- Proactive, self-motivated and can think creatively when engaging with stakeholders
- Empathetic, resilient and ability to work well under pressure
- Experience managing, negotiating, and influencing positive outcomes

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

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