Case Manager

2 days ago

Tweed Heads, Australia EML Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

Join our claims team in our Tweed Corporate portfolio. You will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The Case Manager role is a crucial aspect to assisting an injured worker get their lives back. You will be the central point of contact for the injured worker, employer and any stakeholders that are part of the treatment plan to help the injured worker return to employment.

This will be a permanent, full-time position based in the Tweed office, with flexibility to work from home up to 3 days per week, once fully trained.

YOUR RESPONSIBILITIES
- Take responsibility of a full portfolio of workers compensation claims with a focus on physical and psychological based injuries
- Build and maintain relationships with a wide variety of stakeholder such as, injured workers, their employers, doctors, rehabilitation providers, etc. to help the injured worker get back to work as promptly and safely as possible
- Ensure active and timely strategies are implemented to improve recovery and return to work outcomes
- Provide early, timely and personal customer focused and empathetic service to injured workers and employers.
- Proactively and effectively manage all aspects of a caseload of worker's compensation claims within the legislation and compliance guidelines.
- Deliver the desired customer experience to all stakeholders and manage the end-to-end outcomes for a portfolio of cases.
- Conduct claims reviews, case conferences or face to face meetings with clients as required.

ABOUT YOU
- Outstanding customer service skills
- Ability to work well within a team and thrive in a fast-paced environment
- Strong customer centric approach and can handle challenging conversations
- Proactive, self-motivated and can think creatively when engaging with stakeholders
- Empathetic, resilient and ability to work well under pressure
- Experience managing, negotiating, and influencing positive outcomes

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

  • Wellbeing Case Manager

    10 hours ago

    Tweed Heads, Australia Feros Care Full time

    Flexible work hours (Mon to Fri only - no weekend work!) - NFP Salary Packaging ($15,899) + Discounted Private Health Insurance + more - Laptop + Smart Phone + access to company vehicle or travel reimbursement This is a full time role offered on a fixed term contract (with the possibility of extension based on funding). Your journey with Feros Care will...

  • Wellness and Enablement Case Manager

    2 days ago

    Tweed Heads, Australia McLean Care Full time

    Our focus on service excellence has led to exponential growth for McLean Care. Be part of our fantastic journey and join our award-winning team as one of our Wellness and Enablement Case Managers. **YOUR NEW ROLE**: This is an exciting opportunity working in the Short-Term Restorative Care (STRC) Program and providing support for our home and community care...

  • Case Manager, Ifnsw

    2 weeks ago

    Tweed Heads, Australia EML Full time

    **Case Manager, ifNSW**: NSW - Tweed Heads Workers Compensation Full Time **WHY EML?** At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams. We truly support each other and offer competitive...

  • Case Manager

    8 hours ago

    Tweed Heads, New South Wales, Australia EML Full time $60,000 - $90,000 per year

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Case Manager

    6 days ago

    Tweed Heads, Australia Momentum Collective Full time

    **ABOUT US** Momentum Collective is a values-led, not-for-profit organisation making a difference across mental health, disability, housing, homelessness, domestic violence, and community services. With over 40 years of impact, we’re proud of our work—and the people who make it possible. About the Role We are seeking a dedicated Case Manager to join...

  • Case Manager, Transitional Aged Care Program

    2 weeks ago

    Tweed Heads, Australia Northern NSW Local Health District Full time

    **Make a new start in your career and life. Join a welcoming, supportive healthcare community, with professional development opportunities + more!** **Employment Type**: Temporary Part Time / Full Time (62 weeks) **Position Classification**: Clinical Nurse Specialist / Dietitian / Occupational Therapist / Physiotherapist / Social Worker / Speech...

  • Wellbeing Manager

    6 days ago

    Tweed Heads, Australia Feros Care Full time

    Salary Packaging available - up to $15,998 Tax Free! - Company Smartphone + Company Car or Travel Allowance + All Training Provide - Discounted Private Health Insurance + Referral Bonuses + EAP + More! This is a full time role offered on a fixed term contract (with the possibility of extension based on funding). Your journey with Feros Care will commence...

  • Wellbeing Manager

    1 week ago

    Tweed Heads, Australia Feros Care Full time

    Salary Packaging available - up to $15,998 Tax Free! - Company Smartphone + Company Car or Travel Allowance + All Training Provide - Discounted Private Health Insurance + Referral Bonuses + EAP + More! This is a **Permanent Full Time** role offered - 5 days a week. Your journey with Feros Care will commence with a comprehensive training and orientation...

  • Care Manager Out of Hospital Care

    11 hours ago

    Tweed Heads, Australia Care Connect Full time

    **Care Manager - Out of Hospital Care - $93k + super + (NFP tax savings up to $15,900 p.a.) pro rata + equipment provided - Full time, permanent position - 38 hrs/week or 40hrs/week with monthly ADO - Flexible work arrangements (WFH) **Care Connect Life, made easier!** As a leading for-purpose community care provider, we have delivered safe, effective,...

  • Care Manager

    1 week ago

    Tweed Heads, Australia Care Connect Full time

    **Care Manager - Out of Hospital Care** - $93k + super + (NFP tax savings up to $15,900 p.a.) pro rata + equipment provided - Full time, permanent position - 38 hrs/week or 40hrs/week with monthly ADO - Flexible work arrangements (WFH) - Location: Tweed Heads or Lismore & Far North Coast region (flexible location) **Care Connect **Life, made easier! As a...