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Venue Manager

3 weeks ago

Cheltenham, Australia TGI Fridays Full time

Built upon a legacy of great food, inventive drinks and big FUN, Fridays has become a favourite place for friends to CELEBRATE together and enjoy a casual dining experience. TGI Fridays is the world's largest full service casual dining restaurant chain with over 1000 restaurants, in 61 countries. TGI Friday's was established in New York in 1965, arriving in Australia in 1995. Since then, we have grown our brand to 20 locations across Australia, delivering our famous Friday’s experience with great American food, cocktails and service

The biggest part of our success is our PEOPLE. We are dedicated to building our team with only the best, most passionate and motivated hospitality professionals around the world, who also live and breathe our values

**Our Credo**

Whatever you do, do with Integrity.

Wherever you go, go as a Leader.

Whomever you serve, serve with Caring.

Whenever you dream, dream with your All.

And never, ever give up.

**Our Values**
- Integrity
- Innovation
- Guest Focus
- Empowerment
- Accountability
- Responsibility
- Friday’s Factor

**THE OPPORTUNITY**

**TGI Fridays are seeking a Full-time Venue Manager to join our restaurant.**

You will manage the restaurant's day-to-day operations with a strong focus on delivering excellent customer service and our famous American hospitality. This hands-on position requires an inspiring leader to engage with the team, celebrate the wins, learn from the challenges, and maintain a uniquely fun culture.

**What you need**
- Demonstrated experience managing people, growing sales, managing costs, and delivering outstanding service in a high-volume fast-paced environment.
- Proven management experience with outstanding leadership. capability and customer service focus.
- Qualifications in Hospitality (desirable - not essential)
- Can-do attitude with the ability to act efficiently and resiliently.
- Passion for creating a supportive and motivating team culture.
- Ability to work productively during busy periods including weeknights and weekends.

Most of all, you will be someone that is excited about having fun and creating a welcoming, positive atmosphere for our customers

**Duties**
- Manage a team of up to 60 staff across multiple departments (including overseeing the head chef)
- Rostering, on shift management and training
- Stock Control and Costs of Goods
- Maintain adherence to and auditing of OH&S and Food Hygiene procedures
- Identify sales opportunities.
- Ensure superior service and quality is maintained.
- Foster and maintain a positive working environment while leading by example.