Team Leader Digitisation and Mail Services

Location: Melbourne | CBD

Job type: Ongoing - Full Time

Organisation: Department of Transport and Planning

**Salary**: $106,534 - $128,897

Occupation: Information Management

Reference: 5435

**About the Role**

**This is an ongoing opportunity**

The Team Leader Digitisation and Mail Services leads and supports a small team providing a range of corporate services to the department and select portfolio entities. The Team Leader collaborates as part of a Records Management Leadership team that embraces a pragmatic approach, exploring and evaluating options for digital transformation and automation.

**PD link here**. **DTP Position Description TL Mail and Digitisation**

**Position Outcomes / Accountabilities**
- Develops, documents, reviews and improves processes and services to deliver efficient, effective and value adding services to stakeholders.
- Takes a continuous improvement approach to service delivery, making use of available resources, developing and leading a highly regarded team in delivering exceptional customer service.
- Builds and maintains positive relationships with internal and external stakeholders, understanding the wider business context when considering options, designing and delivering services and negotiating agreements.
- Effectively supervises and manages a team of staff to deliver high level outcomes for the department, evidenced through metrics.
- Exercises sound judgement in dealing with complex, highly confidential and sensitive issues, resolving and escalating risks and issues to the appropriate levels of management in a timely and effective manner.
- Provides secure, accurate and timely distribution of digitised mail and parcels, demonstrating attention to detail and taking responsibility for high standards and accuracy with service delivery.
- Models positive behaviour, keeping calm under pressure, resolving issues as they arise and acts as a point of escalation for the team.
- Coaches and develops the team, building their capacity and optimising their effectiveness.
- More in the PD

**_ Key Selection Criteria_**

We are seeking a dynamic team leader with a proven ability to navigate complex challenges while maintaining flexibility and adaptability at the forefront. In this role, you will work to find innovative ways to deliver outcomes, recognizing the value in different approaches and making strategic adjustments when necessary. Your resilience will be key in keeping both yourself and your team calm under pressure, making decisive choices that guide your team through challenging situations with confidence and clarity.
- Able to Ensure that day to day planning and work processes are in line with team/organisation strategy; Identifies and develops own and team objectives linking strategies to actions to achieve these; Guides others in strategic planning process.
- Ability to take into account wider business context within business unit when considering options to resolve issues. Identifies recurring problems and prevents future recurrence by integrating solutions into work process.
Seeks and evaluates options to resolve problems; Negotiates agreed actions to deal with problems; Coaches others in negotiation.
- Capable of guiding others in operating digital and technology tools relevant to area of work. Understands the impact of internal IT landscape to daily operations; Has broad understanding on implementation activities related to the introduction and ongoing maintenance of new digital and technology tools
- Identifies and responds to customer requirements; Use understanding of the customers’ context to tailor services and ensure outcomes are delivered; Effectively manages risks to service delivery.
- Ensures staff are productively deployed through effective workforce planning practices. Translates organisational strategy into workforce requirements (e.g. roles, team structures, capabilities). Takes actions to optimise workforce effectiveness.

**Qualifications and Experience**

**Mandatory**
- Experience with high performing, service focused, teams.

**Desirable**
- Experience in government administration and/or service delivery management
- Proficient in using/working with SharePoint.

**What we offer**
- Meaningful work making Victorian communities more accessible and liveable.
- Professional growth and development opportunities across the department and the wider Victorian Public Services
- A hybrid working model focused on collaboration and teamwork.
- Optimal work-life balance initiatives including flexible working arrangements.
- Opportunity to work across multiple urban and suburban hubs.
- We prioritise the development of a safe and inclusive culture.

**Culture Value**

We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cul