Slide Attendant

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

Raging Waters Sydney is the place to make lifetime memories. Offering water slides, attractions and one of the biggest wave pools - Sydney’s biggest water park has something for everyone.

We are currently looking for a:
Slide Attendant (Aquatic Attendant)

About the role:
Raging Waters Sydney is looking for keen and enthusiastic team members for the role of Slide Attendant. If you would love to work in the Aquatics Team, however are not confident to complete the Lifeguard training yet, then you can work as an Slide Attendant (Aquatic Attendant). You will need to successfully complete the 1-day training program in your own time to be eligible to commence work as a Aquatic Attendant.

Aquatic Attendants are to maintain exceptional guest service and professionalism whilst assisting the guests to ride the attractions safely.

Roles & Responsibilities:
Positive interactions with guests to ensure that they receive quality service- Tactfully dealing with guests who do not meet ride restrictions- Provide a safe and fun environment for guests- Operate various attractions throughout the park in a safe manner- To know and enforce all Raging Waters Sydney policies relating to service delivery- Supervise Attractions at all times and ensure all policies and procedures are being followed- To adhere to Ellis & Associates Standards and Guidelines- Recognise problems and make decisions to help resolve the problem. Effectively communicate serious nature problems to the Operations Supervisor or Operations Manager- Administering CPR or other emergency care whenever required- Report any faults that arise during the day. Monitor the technical equipment for any machinery failure and maintenance required- Assist in the development, implementation, delivery and review of policy and procedures that ensure Raging Waters Sydney meets its various obligations including financial, workplace health and safety, industry and legal requirements- To carry out all duties and responsibilities as assigned by the Aquatics Team Leaders, Operations Supervisor, Operations Manager or member of the Management Team

Workplace Health & Safety (WHS):
- Follow and comply with Work Health Safety policies, procedures and guidelines.- Correctly use all safety and personal protective equipment- Act as a role model by demonstrating safe work behaviours.- Report WHS incidents, injuries and safety activities to your direct Manager and First Aid at the time it occurs.- Promote proactive hazard/ near miss reporting. Report any hazards or near-miss incidents to your direct Manager and the People & Culture Director.- Attend Work Group Meetings to discuss and promote safety.

**Education**:
Essential- Ellis & Associates Health Care Provider Basic Life Support and Standard First Aid (provided through Raging Waters Sydney)- Attractions Essentials Training (provided through Raging Waters Sydney)- Current Working with Children Check

Desirable- Manual Handling Training- Conflict Resolution Training

Languages: Fluent English

**Skills**:
- Ability to lead by example.- Excellent interpersonal and effective communication skills.- Familiar with the principles of quality customer service.- Skills in the handling of various equipment.- Ability to plan, prioritise and organise work, both on an individual and team basis, within a set timetable and in a team environment of change and competing demands.-
- Be able to handle multiple priorities simultaneously.- Ability to embrace change in an environment of resource constraint.- Ability to work independently without direct supervision.

**Experience**:
Desirable- Experience working within a water park environment- Experience working in the Aquatics Industry

Any other relevant comments:
- Must be 18 years of age or older.- Ability to work flexible working hours including but not limited to weekends, evenings and public holidays.- Adhere to the Company Code of Conduct policy.- Represent the Company well internally and externally; convey a professional and positive image of the organization and business affiliates.- Be able to work in all weather conditions including sun and rain