IT Service Technician

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

Raging Waters Sydney is the place to make lifetime memories. Offering water slides, attractions and one of the biggest wave pools - Sydney’s biggest water park has something for everyone.

We are currently looking for a:
IT Service Technician

About the role:
Our Service Technician works in an exciting & unique entertainment environment to deliver customer service excellence.

Working in the Information Technology department, the Service Technician will ensure proper computer operation across the business, so that end users can accomplish business tasks.

Problem resolution may involve the use of diagnostic and information technology help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

Roles & Responsibilities:

- Provide technical support, troubleshooting and management of systems and devices ensuring a high level of customer satisfaction at all times
- Ensure client systems are operating at an optimum level with mínimal or no downtime
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Setting up accounts for new users
- Repairing and replacing equipment as necessary
- Familiarity with wired and wireless networking, Active Directory, operating systems (Windows client and server)
- Understanding of issue recording, tracking and reproduction
- Assist in the development, implementation, delivery and review of policy and procedures that ensure Raging Waters Sydney meets its various obligations including financial, workplace health and safety, industry and legal requirements
- To carry out all duties and responsibilities as assigned by the IT Manager or any member of the Management Team

Workplace Health & Safety (WHS):

- Follow and comply with Work Health Safety policies, procedures and guidelines.
- Correctly use all safety and personal protective equipment
- Act as a role model by demonstrating safe work behaviours.
- Report WHS incidents, injuries and safety activities to your direct Manager and First Aid at the time it occurs.
- Promote proactive hazard/ near miss reporting. Report any hazards or near-miss incidents to your direct Manager and the People & Culture Director.
- Attend Work Group Meetings to discuss and promote safety.

**Requirements**:
**Education**:

- Tertiary qualifications in IT or working towards

**Skills**:

- Strong skills in troubleshooting, setting up accounts, resolving L1 and a few L2 IT issues
- Ability to plan, prioritise and organise work, both on an individual and team basis, within a set timetable and in a team environment of change and competing demands
- Familiar with the principles of quality customer service
- Be able to handle multiple priorities simultaneously
- Ability to interact in a professional and positive manner
- Ability to install, maintain and support hardware
- At times carry out delegated duties requiring little or no supervision
- Excellent communication skills, approachable, friendly personality
- Enthusiastic and contagious can-do attitude

**Experience**:

- Previous experience in a similar role highly regarded
- High level of understanding of Microsoft windows operating systems
- Computer networking fundamentals and ITIL foundation.

Any other relevant comments:

- Ability to work flexible working hours including but not limited to weekends, evenings and public holidays.
- Adhere to the Company Code of Conduct policy.
- Represent the Company well internally and externally; convey a professional and positive image of the organization and business affiliates.
- Be able to work in all weather conditions including sun and rain, hot and cold climates, indoor and outdoor work.
- To carry out all duties and responsibilities as assigned by your Direct Manager, General Manager or any member of the Management Team.
- Adhere to the Employee Handbook content and requirements.

Team member benefits:
Pay Conditions:
This is a casual seasonal position until April. The role will include weekends during season, with the ability to work flexible hours including weekends, evenings and public holidays