Ict Junior Technical Support Officer

2 weeks ago

Kilmore, Australia Assumption College Full time

**Role Description/Criteria**
- person interactions.
- Diagnose and resolve hardware, software, and network-related issues promptly.
- Escalate complex problems to senior team members when necessary.
- Maintain accurate records of incidents, requests, and resolutions.
- Collaborate with other IT staff to improve processes and enhance user experience.
- Participate in ongoing training and professional development.
- Keep an accurate register of spare parts and liaise with notebook program vendor to ensure that service level agreements are met.
- Manage helpdesk ticket support system including creating, maintaining, and resolving tickets in a prompt and efficient manner.
- Keep up-to-date documentation of IT processes, procedures, and configurations.
- Other duties as directed by the principal.

**Application Procedure**:
For more information about this role and working with us please visit the Assumption College website

**Details**:
**Address**:Sutherland Street
Kilmore

**Phone**:5783 5000

**Principal**:Mr Paul Finneran

**Applications Close**:28/10/2024

**Position**: Education Support Employee

**Type**:Ongoing

**Hours per Week**:Full-time

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