Banking Consultant, Royal Bank Vic
2 weeks ago
**Req ID**: 86586
**Department**: AR Branch Network
**Division**: Australia Retail
**Location**: Melbourne
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As a Banking Consultant in our Retail Banking, you’ll play a key role in helping to delivering outstanding customer service. This role is that are based mainly in branches, providing customers with a seamless banking experience, through meeting each customer’s end-to-end financial needs and goals across transaction activities, needs based conversations and educating them on the financial solutions available, including digital. They have the knowledge required to complete customer transactions, as well as have in-depth needs based conversations and fulfil products as per their accreditation level. They will deliver a high standard of customer service to ensure customers are not only satisfied, but strong advocates for ANZ.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Type**: Permanent, Full time
**Role Location**: 293 Collins Street, Melbourne VIC
What will your day look like?
**As a Banking Consultant, you will have the opportunity to**:
- Provide our customers with a seamless branch experience by meeting each customer’s end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions,
- Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience,
- Contribute to a significant uplift in customer engagement and advocacy, and create real customer value,
- Actively participate in and support bank programs and initiatives,
- Take responsibility to ‘know your customer’ from a risk perspective, and
- Ensure compliance with ANZ and branch policies and procedures.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
- Exceptional customer focus - retail experience is an advantage,
- Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage,
- Ability to multi-task and highly adaptable to change and ambiguity,
- Willingness to work in a collaborative team environment,
- Sound understanding of compliance, and
- Excellent communication and interpersonal skills.
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
, 11.59pm, (Melbourne Australia)
-
Banking Consultant, Preston Vic
2 weeks ago
Melbourne, Australia ANZ Banking Group Full time**Req ID**: 84950 **Department**: AR Branch Network **Division**: Australia Retail **Location**: Melbourne About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Banking Consultant in our Retail Banking,...
-
Banking Consultant
2 weeks ago
Melbourne, Victoria, Australia ANZ Banking Group Limited Full timeAbout Us Build a rewarding career in an innovative, fast paced and collaborative environment Be part of a team vital to transforming ANZ for the future Use your passion and curiosity for people, and put them at the centre of everything you doAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the...
-
Melbourne, Victoria, Australia ANZ Banking Group Limited Full timeAbout Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Banking Consultant in our Retail Banking, you'll play a key role in helping to providing customers with a seamless banking experience, through meeting...
-
Melbourne, Australia ANZ Banking Group Full time**Req ID**: 97071 **Department**: AR Branch Network **Division**: Australia Retail **Location**: Melbourne About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. Our high-performing teams of Home & Investment Lending Managers play...
-
Melbourne, Victoria, Australia ANZ Banking Group Limited Full timeAbout Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Banking Consultant in our Retail Banking, you'll play a key role in helping to providing customers with a seamless banking experience, through meeting...
-
Personal Banker, Melbourne Vic
2 weeks ago
Melbourne, Australia ANZ Banking Group Full time**Job Title**: Personal Banker, Melbourne VIC - Suncorp Bank **Req ID**: 89305 **Department**: SB Specialty **Division**: Suncorp Bank **Location**: Melbourne About Us About the Role As a Personal Banker, you are to provide outstanding levels of sales and service to our customers within our customer channel at Suncorp Bank. In this role, you will interact...
-
Melbourne, Victoria, Australia ANZ Banking Group Limited Full timeAbout Us Build a rewarding career in an innovative, fast paced and collaborative environmentAre you someone who has the desire and ability to move up a career path to Lending? Join usUse your passion and curiosity for people, and put them at the centre of everything you doAt ANZ, we're shaping a world where people and communities thrive, driven by a common...
-
Banking Consultant, Bentleigh
3 days ago
City of Melbourne, Australia Australia and New Zealand Banking Group Limited Full timeSelect how often (in days) to receive an alert: Department: AR Branch Division: Australia Retail About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Banking Consultant in our Retail Banking, you’ll...
-
Melbourne, Australia ANZ Banking Group Full time**Req ID**: 83003 **Department**: Small to Medium Enterprise Banking VIC/TAS **Division**: Australia Commercial **Location**: Melbourne About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Business Banking...
-
Personal Banking Consultant, Collins Street Vic
13 hours ago
Melbourne, Australia HSBC Full time**Some career choices have more impact than others.** At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and...
