Case Manager

2 weeks ago

Newcastle, Australia EML Full time

**Case Manager - NI SME&S Claims Ops 3**:
NSW - Newcastle Workers Compensation Full Time

**WHY EML?**

At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams.

We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

**_ Here are just some of the employee benefits we offer at EML:_**
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to annual company incentive scheme + salary reviews
- Access LinkedIn Learning - 18,000 courses to advance your professional education
- Up to 16 weeks paid parental leave, plus super

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**THE ROLE**

As part of our diverse team based in **Newcastle**, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to pro-actively and effectively manage claims to make a positive impact on someone’s life every day.

This will be a **Permanent Full Time** position based in the **Newcastle King St** office, with flexibility to work from home.

**YOUR RESPONSIBILITIES**
- Prepare and implement strategies regularly within timeframes to achieve the optimum outcome and minimisation of claims costs
- Ensure claims files are accurately and professionally updated on a regular basis
- Assess aspects of liability and recovery relevant to the legislation or policy
- Adopt a service-orientated approach that is focused on early intervention and the interests of all stakeholders
- Tailored and empathic delivery of adverse outcome to all stakeholders, with a solution focus

**ABOUT YOU**
- Demonstrated experience in customer service/retail/hospitality with a passion for helping people.
- An empathetic, resilient, and motivated approach to provide customer centric support
- A driven professional with highly developed written and verbal communication skills, outstanding organisational and coordination skills
- Strong stakeholder engagement and management

**ABOUT EML**

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please.

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