Contact Centre Manager

19 hours ago

Sydney Central Business District, Australia HCF Full time

**About the role**

The Contact Centre Manager is responsible for managing, leading and motivating the rt health contact centre team with the aim of achieving key service targets across the rt health membership base. Responsible for a team of Member Care Consultants, the Contact centre manager will provide strong, positive leadership to the call centre and enhance business opportunities within rt health and other channels.

**This role will be for a a 12 month contract**

**Other key responsibilities will include**:

- Manage and develop the leadership team to ensure performance meets individual and business objectives
- Achieve agreed KPIs and improvement objectives for unit
- Plan, control and monitor customer service and sales standards and procedures
- Ensure that expense
- to
- revenue ratios are maintained at budgeted levels
- Develop and implement strategies to develop new business objectives, cross-sell to existing members, retain membership and improve customer service standards within the Call Centre
- Ensure the business unit complies with all relevant regulatory and legal requirements
- Participate in or lead projects as required

**Skills & experience**

To be successful in this role, you will also have the following experience, skills and attributes:

- Extensive experience in a call centre management role or similar
- Excellent people management skills and a positive, hands-on attitude
- Demonstrated strong interpersonal skills; consistently display role model behaviour for all staff at all levels
- Demonstrated strategic thinking
- Demonstrated commitment to delivering first-class customer service
- Proven high level of organisational ability and time management
- Proven analytical and problem-solving ability
- Ability and desire to learn and develop others
- Knowledge of the Health Insurance Industry, related rules and regulations (or the ability to develop this knowledge within a short timeframe)
- Demonstrated energy, initiative and versatility
- Demonstrated understanding of sales concepts and processes

**Culture**

Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We’re all about creating a fantastic people experience, guided by our values, so that we can in turn better deliver for our members. We work with our people to create a work experience that is inclusive, supportive, safe and respectful so we can do the best for our members.

Come and join our rt Health team

**Benefits**
- Up to 50% discount on health cover, pet & travel insurance
- Flexible work arrangements
- Family & Friends day
- Organisational wide Recognition & Rewards program
- Generous Parental Leave Scheme
- Certified Family Friendly Workplace
- Health & Wellbeing Initiatives

**A career with us - How to Apply

  • Contact Centre Team Member

    1 week ago

    Sydney Central Business District, Australia Chandler Macleod Full time

    Our Client, a leading members organisation have a great opportunity to join their Contact Centre team which is one of the main functions of the Member Services Unit team and the main contact point for members and the general public. **Main Responsibilities**: - Be an example of the behaviours and practices outlined in the Service Standards, and exemplify...

  • Contact Centre Consultant

    19 hours ago

    Brisbane Central Business District, Australia Davidson Group Services Full time

    **About the Role**: Davidson are currently recruiting experienced Call Centre Consultants. There is a potential of multiple opportunities available based across Brisbane CBD. The primary goal of the Customer Service Consultant is to respond to customer enquiries and interactions proactively and resolving their queries in a timely manner. If you are a...

  • Contact Centre Consultant

    7 days ago

    Brisbane Central Business District, Australia Davidson Group Services Full time

    **About the Company** Davidson are a preferred supplier for the government sector and have strong partnerships within local, state and federal government. We currently have multiple opportunities for experienced Contact Centre Consultants to commence a contract through within a State Government department. **About the Role** As a Contact Centre...

  • Call or Contact Centre Operator

    1 week ago

    Sydney Central Business District, Australia HAYS Full time

    Recruiting for a NSW government department who require multiple call centre operators. **Your new company** Fantastic opportunity to join a Government department which will see you on the front line for all customer enquiries. This department is looking for multiple call centre operators to resolve a high volume of inbound and outbound calls. **Your new...

  • Contact Centre Team Member

    5 days ago

    Sydney Central Business District, Australia HAYS Full time

    Kick start your banking career with a big 4 bank! Hybrid opportunity $32.69 p/h + super **Your new company** Fantastic Customer Service Adviser opportunity within a Big 4 Bank. Hybrid opportunity with their high tech, modern offices in Sydney CBD, they are currently seeking Customer Service Advisors to join their dynamic and vibrant team. This is an...

  • Contact Centre Manager

    2 weeks ago

    Sydney, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time, Permanent Part time **Location**: Aust - NSW Metro - **Enhance your experience in leading, coaching and developing a team**: - **Role model excellency, passion and drive on a day to day basis**: - **Ensure you are putting the customer and our people at the heart of everything you do** Our vision is to be Australia's...

  • Contact Centre Manager

    1 week ago

    Sydney, New South Wales, Australia Nab - National Australia Bank Full time

    **Work type**: Permanent Full time, Permanent Part time**Location**: Aust - NSW Metro- **Enhance your experience in leading, coaching and developing a team**:- **Role model excellency, passion and drive on a day to day basis**:- **Ensure you are putting the customer and our people at the heart of everything you do**Our vision is to be Australia's leading...

  • Contact Centre Trainer

    2 weeks ago

    Sydney, New South Wales, Australia The Travel Corporation Au Full time

    **Contact Centre Trainer****The role**Reporting to the Contact Centre Trainer Manager, your overall responsibility will be assisting delivery of the training program across The Travel Corporations international touring brands.You'll have continual involvement in upskilling Contact Centre Agents with the knowledge required to meet key business objectives,...

  • Senior Contact Centre Manager

    1 week ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $120,859 - $130,878

    Senior Contact Centre ManagerAbout the Role:We are seeking an experienced and passionate contact centre leader to support our people and culture team, providing HR support to over 12,000 staff across a department.In this role, you will design and implement new contact channel streams, ensuring delivery of key people milestones. You will be responsible for...

  • Contact Centre Service Manager

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $120,000

    Contact Centre Specialist Job DescriptionAs a key member of our team, you will play a vital role in delivering exceptional service to large enterprise customers across various technologies. This includes CISCO UCCE, NICE MPower, and Verint WFO.The primary objective is to facilitate the delivery of managed services and utilise technical skills as an engineer...