Cruise After Sales Consultant

2 weeks ago

Broadbeach, Australia Ignite Full time

**Refer a friend**

**Job no**: 525518
**Brand**: Ignite
**Work type**: Full time
**Location**: Queensland
**Categories**: Leisure Travel & Retail

Set sail on an exciting career adventure with the My Cruises/Ignite Travel Cruise Academy

We're on the lookout for enthusiastic individuals to join our cruise division. You don’t need prior experience in the travel industry—just a knack for hitting sales targets, stellar customer service skills, and a passion for all things cruise-related. No experience in travel necessary.

As a Cruise Expert, you’ll get to experience cruising first-hand. Plus, you'll enjoy exclusive travel discounts, monthly recognition programme's, access to health consultants and financial advisors, and a beautiful beachfront office in Broadbeach. How awesome is that?

**What you'll be doing...**
- Assist customers with inquiries, complaints, and product/service-related issues, providing appropriate solutions
- Work with customers to provide them with their dream holiday.
- Have a thorough understanding of the company's products, services, and policies to provide accurate information

**Who you are...**
- **A MUST**:Minimum 2 years in the customer service industry
- Exceptional multitasking ability, you will juggle priorities to meet deadlines and customer expectations- Competent level of proficiency in the Microsoft Office suite or similar programme- You must value the importance of developing strong relationships, team-work customer relations- Experience working in a fast paced environment
- Problem-solving, empathy and and strong communication skills
- Experienced travelling overseas - ideal

**This role is Gold Coast, full-time office based.** **Start date and training commences: 31st March 2025**

**Your awesome extras...**

Ongoing brain power-ups and skill sharpening, plus occasional escapes to bucket list destinations

Catapult your career across a network of brands and businesses in an evolving industry

✈️ Say no to full price Nab discounts on travel and more thanks to our sweet rewards program
- ️ Access to industry leading health and well - being programs and financial advisors

Set up shop in a swanky beachfront office in Broadbeach, with a golden ticket to public transport and parking perks

Enjoy social events to promote networking, celebration of wins, and sometimes just for fun

Take volunteer leave as part of giving back to the local community

**#LI-KP1#IGNT#LI-Onsite**
- Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes._

**Applications close**:
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