Team Leader

Here’s your opportunity to become the next Team Leader of the Commencement Team in our Civil Section

The Registry is the backbone of the Supreme and Magistrate Courts operations. In the last year alone, we assisted the Courts to finalise over 14,000 criminal and civil matters, across all their jurisdictions. And that’s not counting thousands of enquiries and files which we handled.

Our work is unique, interesting and client-focused. Our people are our superpower. As a team, we are a diverse group of individuals but we have a few key things in common. We are passionate about justice We love providing great client service. We are a closely knit bunch who have each other’s backs. And good administration and governance runs in our veins.

**Opportunity**

We have a rare long-term Team Leader vacancy come up in our Commencement Team in the Civil Section.

In this role, you will be leading and coordinating the work of the team, including dealing with a wide variety of clients, enquiries, transactions and documents across every civil jurisdiction for all Courts. You will never be bored in your job as no two days are the same. This is a great opportunity for anyone who’s interested in a career in court administration. As we say, start here and go anywhere

It is a very busy but a rewarding leadership and managerial role which will see you become a true Master of Civil procedures and court processes. Given the public facing and client service nature of these roles, you will also be in the thick of it, making decisions and calls on a range of matters, managing strict deadlines, quality assuring documents, receiving and accounting for public moneys, and dealing with and answering enquiries from parties, legal profession and members of the public who attend the Court. As you will be making decisions under various laws and rules, you will need to exercise powers as a Deputy Registrar of a particular court.

The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally diverse people and those who identify as LGBTIQ are encouraged to apply.

**Eligibility/Requirements**

**_Who are we after?_**

You’ll be a self-starter who takes initiative, and works well in a small team. You must have a strong track record of meeting deadlines while achieving high levels of quality and accuracy. Your digital skills will be polished, especially in MS Office, and so will be your ability and aptitude to quickly learn our IT systems.

**If this sounds like you, we’d love to hear from you.**

**Notes**:This is a temporary position available for six months with the possibility of extension up to 12 months and/or permanency.

A merit pool will be established from this selection process and it may be used to fill other similar vacancies in the branch over the next 12 months.

**How to Apply**:Please use the link in this ad to submit, in a PDF format, the following three documents:
1. Your up-to-date curriculum vitae (max three pages)

2. A** completed Referee Report **from your current or most recent (not older than 6 months) supervisor
- Your referee will need to rate your skills and abilities (using the Rating Scale in the template), and provide a comment (max 100 words) against each criterion set out under the ‘_Professional / Technical Skills and Knowledge_’ and ‘_Behavioural Capabilities_’ headings

Tip: we suggest that you pre-fill the template with the following before giving it to your referee to complete: _Applicant Details_, _Details of Position Applied For_, _Referee Details_, and insert each _criterion_ (cut and paste from the Position Description as per above point) so to make it easier for your referee to provide ratings and comments

3. A **document with answers** to the following four selection questions:

- Question 1: Provide an example of when you provided a client service in a complex matter while managing multiple competing demands. Why was this a complex matter? What made your approach successful? Reflecting on the situation, what could you have done differently, if anything?
- Question 2: Please provide an example of when you had to deal with a client who was angry because your colleague made an error. How did you approach the situation? What was the outcome for the client? Did you provide any feedback to your colleague? If not, why not?
- Question 4: Provide an example of when you used your initiative to learn and be across a large volume of materials in your workplace, in a short timeframe and with limited assistance from colleagues or supervisors. What method and tools did you use to support your learning? Was your learning successful and why/why not?

Each answer should be no more than 350 words (that is, 1,400 words all up). Please use headings to mark clearly and separate each answer (e.g., Answer to Question 1).

**Note**:
This is a tempor