Practice Manager

**Pine Rivers Private Hospital**
**Consulting Suites Practice Manager**

Perfect location in Brisbane's Northern Suburbs - Avoid the city commute
Free Parking on site + close to public transport
Uniforms provided
Free morning and afternoon tea daily + discounted buffet lunch and dinner
Supportive & collaborative team environment

**About the role**:
Pine Rivers Private Hospital are seeking a Consulting Suites Practice Manager to join our team on a full-time basis. No weekend work required.

**This position is responsible for**:

- The day to day running of the consulting suite
- The provision of accurate and timely financial and practice data
- Development of organisational systems to maximise productivity in the practice
- Ensuring a client service culture
- IT troubleshooting and problem solving
- Bringing about great working relationships with your team of medical specialists
- Co-ordinating the roster for suite staff
- Consulting Suites referrals
- Accurate data entry
- Ensure the accurate and timely billing of VMO accounts and / or third party payers
- Reporting and working against KPIs and explaining any variances
- Staff appraisals
- Attendance at department meetings

**About us**:
Located on the bank of the South Pine River, our 70 bed mental health facility provides comprehensive inpatient and day programs for our Queensland community. As a leading provider, we specialise in addiction, bipolar and depressive disorders, mood disorders, OCD, PTSD and complex PTSD management, psychosis and chronic pain management. We also deliver specialised therapies in EMDR, TMS and ECT.

**Capabilities to be successful in this position**:

- Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listening actively to others.
- Patient/Customer Focus - Ensuring that the customer’s/patients perspective is a driving force behind decisions, processes, and individual activities; crafting and implementing service practices that meet customers’ and own organisation’s needs.
- Decision Making - Identifying and understanding problems, choosing the best course of action and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.
- Safety Leadership - Actively protecting others’ well-being, ensuring compliance with safe operating procedures, and inspiring others’ commitment to create and maintain a safe work environment.
- Emotional Intelligence Essentials - Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others’ emotions and behaviour.
- Managing and Aligning Performance for Success - Focusing and managing individual performance by helping others set performance goals and then, tracking results and evaluating performance effectiveness.
- Coaching - Engaging an individual in developing and committing to an action plan that targets specific behaviours, skills, or knowledge needed to ensure performance improvement.
- Delegation and Empowerment - Identifying and leveraging opportunities to accelerate results and build capability by assigning tasks and decision-making responsibilities to individuals or teams with clear boundaries, expectations, support, and follow-up.
- Execution - Ensuring others contribute to organisation strategies by focusing them on the most critical priorities, measuring progress, and ensuring accountability against those metrics.
- Facilitating Change - Encouraging others to implement better approaches to address problems and opportunities; leading the implementation and acceptance of change within the workplace.

**Personal attributes to be successful in this position**:

- Flexible and adaptable
- Consistent
- Transparent and honest
- Leads by example
- Decisive

**Experience to be successful in this position**:

- Managed KPI’s (HR, quality and financial)
- Performance managed a staff member to improve or exit
- Led a high performing team across the employment lifecycle (recruitment to exit)
- Established and managed relationships with key stakeholders, network customers (e.g. VMOs, patients, families) and from diverse backgrounds
- Coordinated resource allocation (e.g. rostering and skill mix)
- Driven safety accountabilities and expectations (e.g. patients/customers and team members)
- Implemented process improvement
- Participated in accreditation
- Implemented a significant change
- Worked in a large medical practice

**Knowledge to be successful in this position**:

- Previous experience in a management and/or high-level practice administrative position
- Experience in financial management, accounting systems and reporting processes
- Experience in Human Resources and legislated employment conditions
- An understanding of medical terminology, medical and allied health professional organisations and relevant stakeholders
- The ability to demonstra