Customer Service Sales

**About Us**:
PTC Phone Tech & Comm, established in 2009 and still family-owned, is a market leader in all things Mobile & Tech. With over 80 stores and a vision for continuous expansion, we specialize in high-quality Phone Accessories and Express Phone repairs. Our product range includes top-notch mobile phone cases, a wide selection of phone screen protection, and individually selected repair parts and accessories. We take pride in providing exceptional customer service, while also offering IOT devices & Smart Tech for the home and workplace

**About the role**:
**PTC is currently searching for a dedicated and driven **casual **team member to join us as a **Customer Service, Sales & Device Technician **at our **Yamanto **store. This is a permanent position that promises growth and advancement in the world of tech and mobile solutions.**

**As part of our fast-paced and dynamic retail environment, you will report directly to the Store Manager. We offer training in basic mobile device repairs, providing you with the opportunity to learn new skills and experience variety in your role. You will play a crucial part in our team, where your passion for sales and commitment to delighting customers will shine through. We value confidence and the willingness to go the extra mile for our loyal and returning customers.**

**To be successful for this role, you will have**:

- **A genuine passion for mobile & tech**:

- **Flexibility to work at least one day on the weekend**:

- **Experience working to and exceeding all budgets and KPI’s**:

- **A hard working and motivated attitude to achieve goals and commissions**:

- **A passion for an excellent customer experience**:

- **An understanding of sales processes and techniques**:

- **An ability to learn new things quickly and think on your feet**

**Company Values**

**This role aligns closely with our company values. All staff are expected to embody and uphold these values, setting an example for the entire team.**

**Challenge**:Spearheading the creation and execution of cutting-edge marketing strategies that are responsive to rapidly changing market dynamics, consumer preferences, and industry innovations. Continuously analysing market trends, competitive landscapes, and customer behaviours to identify opportunities and stay ahead of the curve.**

**Sincerity**:Prioritising the customer experience as the core focus, ensuring that customer service is not only exceptional but also sincere, empathetic, and responsive. Maintaining open and transparent lines of communication with customers, addressing their needs, concerns, and feedback with utmost honesty and integrity.**

**Simplicity**:Simplifying complex marketing plans into actionable, understandable strategies that are easily digestible for the team and stakeholders. Ensuring that external marketing communication conveys the company's messages clearly and concisely, avoiding jargon or unnecessary complexity that might hinder comprehension.**

**Teamwork**:Collaborating seamlessly with cross-functional teams including product development, sales, and customer service, fostering a culture of cooperation and shared objectives. Leading a high-performing marketing team through effective communication, mentorship, and shared goals, ensuring that everyone works cohesively towards common objectives.**

**Trust**:Upholding and promoting ethical marketing practices that build trust with customers, partners, and the wider community. Ensuring transparency in all actions and operations, including providing regular reports and updates on marketing performance to maintain accountability and trustworthiness.**

**What's in it for you?**

**Work-Life Balance**:Enjoy a supportive environment that prioritises your well-being. We value your well-being and are open to discussions, exploring ways to provide a flexible and supportive work environment tailored to your needs.**

**Salary and Compensation**:Be rewarded fairly for your skills and dedication. Our competitive salary packages are based on experience, and a monthly performance-based bonus that reflects your results.**

**Recognition for Commitment**:Your commitment and hard work will be acknowledged and appreciated. We believe in recognising and celebrating the contributions of our team members, fostering a culture that values your dedication.**

**Culture and Growth**:Immerse yourself in a thriving work environment that nurtures professional and personal growth. Our positive and engaged management encourages innovation and calculated risk-taking, providing opportunities for your career advancement and development. Join a team where your potential is recognised and nurtured.**

**And the benefits don't end there**: with numerous other benefits including including staff discounts, ongoing training and development, and much more**

**Become a part of our dynamic and passionate team and be part of a forward-looking company that values growth, innovation, and excellence in the