Tenancy and Housing Support Officer

**Full Time Permanent Position**

**Band 5 - Salary Range $76,355 - $87,925 per annum + 11% Super + ADO's**

**Salary offered will depend on level of skills and experience.**

**About Melton City Council**

The City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality — one of the fastest developing in Australia. Our organisation strives to provide our community with state-of-the-art amenity and facilities, engaging health and wellbeing options, and support to become active members of our Lifelong Learning City.

We invest in innovation, offering professional and personal development, and generous leave and flexibility to staff, while also fostering a collaborative and inclusive culture. You’ll be able to work close to home in a dynamic setting featuring cafes and retail options set amongst heritage buildings and open green spaces.

**The Opportunity**

An exciting opportunity has arisen for a highly motivated and compassionate individual to join Melton City Council’s Housing Services team as a Tenancy & Housing Support Officer. The role is responsible for the tenancy management and administration of Council Housing properties, and providing interventions and support for people who are experiencing homelessness or at risk of homelessness.

The position reports to the Housing Services Team Leader and will liaise with a diverse range of stakeholders, in particular, individuals, families and children who are experiencing homelessness, Council Housing renters, internal and external service providers, and the general community

**Key Responsibilities**
- Provide housing assistance and support to young people, individuals and families through holistic case management, ongoing assessment, information and advocacy.
- Actively engage clients in the development of individual case plans and regular reviews to ensure that the identified goals and outcomes are achieved, including making appropriate referrals to other allied health or community services.
- Undertake all appropriate actions regarding tenancy management of Council Housing properties in accordance with organisational policies and the provisions of the Residential Tenancies Act.
- Participate and assist in the Social Services Standards Review and Continuous Quality Improvement requirements, including input into the development of service procedures and policies.
- Develop and maintain effective relationships with other stakeholders, including allied health services, community agencies, community groups and real estate agencies.

To view the **Position Description**, click **here**.

**About you**

**_ To be successful in this role you will have the following:_**
- Tertiary qualifications such as social work, welfare work or other relevant human services degree or diploma with some relevant experience or a lesser formal qualification with substantial relevant experience working in the housing/homelessness sector or the property/tenancy management sector.
- Experience and highly developed skills in the provision of case management to young people, individuals, and families who have experienced homelessness or are at risk of homelessness and/or presented with multiple and complex needs.
- Experience in delivering tenancy and property management, including knowledge of the Residential Tenancy Act 2010 and Victorian Civil and Administrative Tribunal (VCAT) processes.
- Current valid Victorian Driver’s Licence.
- Must hold or be able to obtain an Employee Working with Children Check.

**Culture and Values**

Our vision for our community is to be: "A vibrant, safe and liveable city accessible to all" and that means there’s a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future.

We are Vibrant MELTON. Our values are:

- Motivate
- Empower
- Lead
- Trust
- Open
- Nurture

**Benefits**

There are a number of great reasons why our people love working at Melton City Council:
Staff Benefits | Melton City Council
- 13 ADO's (Accrued Day Off) per year
- 5 weeks Annual Leave
- Flexible Working Hours
- Extensive Career Development & Leadership Programs
- 16 weeks Paid Parental Leave **(Super is paid during parental leave)**:

- 3 weeks Paid Secondary Carer Leave
- Family Room available including Breastfeeding Facilities (Melton City Council | Australian Breastfeeding Association)
- Wellbeing initiatives
- Subsidised Uniforms

**How To Apply**

If you require further information about the position, please contact Roxana Viojo, Housing Services Team Leader **03** **9747 7291.**

Applications must include a Resume and address the Key Selection Criteria outlining your suitability to the role. To address the Key Selection Criteria, you will need t