Duty Manager- Crown Towers Perth

19 hours ago

Burswood, Australia Crown Resorts Full time

**Company Description**:
**Better begins here**

Crown Resorts is a great place to visit and it's and even better place to work, a place where you can play your part in creating joyful, elevated experiences for our guests and our people. We value passion, optimism, and an appetite for change
- for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

**The Role**

As a Duty Manager at Crown Towers Perth, you’ll oversee the Hotel Rooms Division during your shift, ensuring smooth operations, exceptional guest experiences, and adherence to Crown’s brand standards. Reporting to the Front Office Manager, you’ll be a visible leader across departments, resolving issues, supporting team members, and maintaining operational excellence.

To be considered for this role you will need to have Supervisory or Management experience in Hotel Front Office Operations.

**Key Responsibilities**
- Act as the hotel’s representative for guest concerns, operational issues, and emergency situations
- Manage daily hotel inventory and room availability to meet guest requirements
- Ensure smooth arrivals and departures, especially for VIP guests
- Foster positive guest relationships and resolve complaints with discretion and professionalism
- Lead and develop a high-performing team through coaching, feedback, and recognition
- Conduct performance reviews and support onboarding of new team members
- Generate and distribute daily management reports and maintain accurate guest records
- Promote a safe and inclusive workplace culture aligned with Crown’s values

**About you**

You'll bring the following:

- Proven experience in hotel front office operations at a supervisory or departmental level within a premium hotel
- Strong interpersonal and communication skills, with a commitment to service excellence
- Proficiency in Microsoft Office and familiarity with Opera Property Management System (or similar)
- Ability to work across a 24/7 rotating roster

**Additional Information**:

- A hospitality or business-related qualification is highly regarded
- RSA and First Aid certifications preferred

**What you can expect from us**

On top of exciting career possibilities, we offer better exposure to experiences and learning.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

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