Service Advisor

2 weeks ago

Narellan, Australia Peter Warren Automotive Holdings Full time

**Macarthur Automotive** is part of Peter Warren Automotive Holdings, one of Australia’s largest multi-franchise automotive dealer groups. We have expanded across Southwest Sydney, Sydney’s North Shore, Regional NSW, Northern NSW, and throughout Southeast Queensland and Victoria. Representing some of the finest vehicle brands in the world, we cover all aspects of vehicle ownership. With 2400 employees across NSW, VIC, and QLD, we are committed to developing career paths for all our staff.

**About the Role**
We are seeking a driven and enthusiastic** S**ervice Advisor** to join our Service team at** Jeep/Kia** on a full-time basis in Narellan.

As a **Service Advisor**, you will thrive on challenges, excel in a team environment, and demonstrate outstanding customer service skills that elevate our service standards.

**Responsibilities**:

- Serve as the first point of contact for customers, assessing their needs.
- Liaise with the workshop and parts departments.
- Provide quotes for repair jobs and ensure customers receive exceptional service.
- Meet and exceed manufacturers' CSI targets.

**Requirements for the role will involve the following**:

- Experience in retail automotive service.
- Strong communication and customer service skills.
- Commitment to exceeding customer expectations.
- Automotive technical knowledge.
- Familiarity with ERA-Power DMS preferred.
- Punctual, reliable, and well-organised.
- Team player with a professional attitude.
- Current driver's licence.
- Attention to detail.
- Right to work in Australia with residency entitlements.

**What we offer**:

- Employee Assistance Program (EAP)
- Training Pathway and Growth opportunities provided
- Join a group that continues to grow and expand in the Auto industry
- Supportive environment with ongoing feedback and guidance
- Discounted Bupa Private Health Insurance
- Exclusive discounts with our Samsung Partnership Program
- Discounted Gym memberships

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