Casual Client Care Representative

Who we are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we - through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova - develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.
- Adelaide, AustraliaCasual Client Care Representative

**Fantastic opportunity for Audiology & Speech Pathology Students Gain experience in the hearing healthcare space in this diverse client facing role - ensure an amazing client experience, manage the day-to-day operations of our clinics and provide support to our Audiologists. Great hourly rate.**
- Are you looking for casual work with purpose and potential while completing your studies?- We have a great opportunity across our Adelaide clinics for someone keen to gain experience in hearing healthcare and who has a passion for providing a great client experience.- This is a casual position, providing general support and leave cover for our busy hearing clinics. Working hours are between Mondays and Fridays 9 AM to 5 PM.- You will play an important role within our business providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse role.- WHO ARE WE?
- Connect Hearing is a leading provider of hearing health care services with a network of 140+ centres nationwide. We are passionate about helping people enjoy a better hearing experience so they can stay connected to the world they love. Our highly-trained hearing care specialists are helping thousands of people every day to overcome hearing loss and improve their quality of life.- We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented employees all over the world know they contribute to something greater than themselves - they create a life without limitation through the sense of hearing. Join our mission and become part of our team- WHAT WILL YOU BE DOING?- Welcoming our clients and managing their experience for optimal outcomes
- Scheduling and confirming appointments for our clients
- Providing administrative support to our Clinicians (Audiologists/Audiometrists)
- Efficiently managing the day-to-day operations of our clinics, including opening and closing procedures
- Billing our clients correctly and taking a range of payments
- WHAT DO YOU NEED TO BE SUCCESSFUL IN THIS ROLE?- Great communication and active listening skills
- Excellent organisational and time management skills
- Focus on results and the best possible outcomes for both our clinic and our clients
- An interest in learning about features and basic repair/maintenance of hearing aids
- Ideally some prior experience in customer service/admin
- WHAT'S IN IT FOR YOU?- Competitive hourly rate plus super
- Employee discounts
- Online Wellbeing Centre & Employee Assistance Program (EAP)
- Access to the MindTools eLearning Platform
- A values driven and people-centered culture
- Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
- A genuinely rewarding role with purpose and meaning
- Mentoring and internship opportunities for Audiology students

**Sounds interesting?**
- If you feel that this opportunity is right for you we would love to hear from youSonova is an equal opportunity employer