
Casual Ecommerce/online Customer Service Officer
7 days ago
**Drakes Supermarkets is a Retail industry success story. A family owned and operated private company, we are Australia's largest independently-owned supermarket chain.**
**So what's the opportunity?**
We are looking for people with exceptional customer service skills and the ability to multi-task to join our Ecomms Team at our Beverley Office. Internally referred to as an Ecomms Help Desk Operator, your responsibilities will include supporting our customers and stores with Online Shopping queries and ensuring a streamlined process for all users.
**Ideally you will have**:
- Exceptional customer service skills with the ability to build and maintain strong relationships
- Effective communication skills including a confident phone manner
- Proficiency and confidence in Microsoft Office/Computer Use
- A high-level of prioritisation, organisational and time management skills
- A strong ability to multi-task
**As the Ecomms Help Desk Operator, you will**:
- Assist customers and stores with Online Shopping orders
- Assist customers and stores with queries and orders on the new Feed Me site
- Maintain stock images on the Drakes Online Shopping site, including uploading new and replacing stock images
- Manage and update the data and information on Drakes Online shopping sites
**About the role**:
- Alternating morning and afternoon shifts
- Working every second Saturday
- All employees receive 10% discount when shopping at Drakes
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