Customer Support Officer

Full-Time, Fixed Term Appointment for 2 years_
- Reference number: 151072015**About the position**:
**As Australia’s first private, not-for-profit university, Bond University based in Robina on the Gold Coast seeks to be recognised internationally as a leading independent university, imbued with a spirit to innovate, a commitment to influence and a dedication to inspire tomorrow's professionals who share a personalised and transformational student experience.**
- Join a dynamic supportive, and dedicated Customer Support team in IT Services.
- Gain experience and receive invaluable training and development.
- Bring your customer service expertise to our IT Helpdesk & contribute to delivering Customer Service excellence.

**Join Australia’s top university for teaching* and enjoy staff benefits including**:

- Free staff car parking
- 36.75 hour standard work week
- Access to flexible work/work from home arrangements#
- Up to 18/26 weeks of parental leave#
- Salary packaging options for FBT and Non-FBT items#
- 17.5% of base salary leave loading
- Staff wellbeing program
- Free & Confidential Employee Assistance Program available for all staff
- Study assistance for staff and dependents#
- Corporate health and finance discounts
- Onsite Medical Centre and Counselling Services
- Onsite Sports Centre including gym, fitness classes and pool#

Join our dynamic team as an IT Customer Support Officer and become a key member of our university's technological support network.

Being part of the Customer Support Services team, you will also assist with installations, moves and changes to technology environments, as well as everyday hardware and peripheral support services for business activities and teaching spaces. You will also assist with education and knowledge capture.

The role operates within defined core working hours; however, flexibility is required during these, along with the ability to attend on-campus engagements at short notice when needed.

**About the person**:

- Completion of Year 12 and progress towards a qualification in IT or Information Management, or equivalent experience.
- Strong communication skills and the ability to work collaboratively in a team environment.
- Proven problem-solving abilities in networking and internet-related issues.
- Demonstrated customer support experience, including user education and clear documentation.
- Advanced computer skills including hardware, software, operating systems, experience using and updating knowledge bases, and an understanding of audio-visual technologies.
- Ability to manage multiple tasks with precision, while remaining adaptable to change.

**Salary details**:
The salary for the position commences at $71,938.46 per annum, plus 12% superannuation.

Please note: The fixed term of this employment contract will be for up to two years, with twelve months' probation. The prospect of conversion to a continuing employment contract will be discussed at the end of the contract term.

**Additional information**:
**Application and submission details**:
For further details regarding this appointment, please reference the Position Description and Selection Criteria.

**Applications close: 11:59pm,Wednesday 23 July 2025.**- Please note, the successful applicant will be required to produce a certified copy of their highest qualification received prior to commencement of duty._

**Conditions of employment are offered under a Bond Workplace Agreement (BWA).**

Please advise the Talent Acquisition Team if you require any reasonable accommodations to assist you at anytime during the recruitment process.

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**Applications close**:
23rd July 2025