Casual Customer Experience Telemarketing Officer

About LifeFlight

LifeFlight Australia is a leading aeromedical organisation dedicated to saving lives through rapid response medical services. Operating a fleet of helicopters and fixed-wing aircraft, LifeFlight delivers critical care and emergency retrievals across Queensland and beyond. In addition to its lifesaving missions, LifeFlight runs a world-class training academy, equipping aviation and medical professionals with the skills needed for high-pressure environments. Our mission is to provide the highest standard of care and make a real difference in the communities we serve.

About the Role

As a Customer Experience Telemarketing Officer, you will be integral to LifeFlight Foundation's goal of raising funds for life-saving equipment, new facilities, critical care doctors and beyond. Your role supports our investment in vital training, research, and innovation programs, all aimed at discovering more ways to save lives and ensuring that every individual has equitable access to life-saving healthcare, regardless of their location.

This casual role, based at our Robina office, reports to the Customer Experience Team Leader and plays a key role in the success of LifeFlight's telemarketing initiatives. You'll contribute to a variety of campaigns, including new donor acquisition, lotteries, seasonal appeals, as well as supporting our Regular Giving Programs and donor retention activities.

In this role, you will:  

• Conduct outbound calls to new and existing LifeFlight supporters.
• Utilise proven sales frameworks to deliver the best possible outcomes for each campaign.
• Provide a supporter-focused experience in every interaction to help achieve campaign goals.
• Accurately capture supporter information using an outbound dialler and online portals.

Our call centre operates during standard business hours, though the specific hours for this role may vary from week to week. During our campaign periods, which run throughout the year, additional hours may be required to meet demand.

About You

Are you a skilled communicator with a professional yet approachable demeanour? If so, we invite you to join our team, where you'll play a key role in supporting a community-focused organisation. The following skills and experience will help you thrive in this role:  

• Must have previous experience in a sales role, preferably in a telemarketing role
• Experience supporting a charity or not-for-profit organisation (desirable).
• Strong written and verbal communication skills.
• A professional and friendly telephone manner.
• Confidence to handle objections effectively.
• Solid computer skills with the ability to navigate multiple systems.
• A passion for delivering exceptional customer service.
• A motivated attitude with a desire to perform at your best every day.
• Resilience and a positive approach to challenges.
• Enjoy working in a team environment

Why LifeFlight? Meaningful Impact: Working with LifeFlight Australia provides an opportunity to make a meaningful impact on people's lives. The organisation is dedicated to saving lives, delivering critical care services, and responding to emergencies. Employees can take pride in contributing to a mission-driven organisation focused on making a positive difference in the community.

Collaboration & Support: A key focus at LifeFlight is fostering a culture of camaraderie and teamwork. Our aeromedical operations thrive on the close collaboration between medical professionals, pilots, and support staff, all working together in high-pressure environments. We value a supportive and inclusive workplace where individuals can rely on one another, creating a strong sense of purpose and unity. By harnessing the power of teamwork and pooling our strengths, we believe we can overcome any challenge, achieve our goals, and find fulfillment in the critical work we do.

At LifeFlight, we're committed to serving all communities across Queensland and beyond. We encourage Aboriginal and Torres Strait Islander peoples, as well as people from culturally and linguistically diverse backgrounds, to apply. We value the unique perspectives and experiences that diversity brings to our team and the communities we support. This is an excellent opportunity to work in a growing organisation that is dedicated to saving lives and serving the community.

If you believe you have the necessary skills and experiences we would love to hear from you today.

Note: the successful applicant will be required to undergo background checks including a national police check as a condition of employment.  This position is only open to Australian Citizens, Permanent Residents, or those with unrestricted work rights in Australia. Applicants who do not meet these criteria will not be considered.

Applications will be reviewed as submitted and we will be conducting interviews throughout the process.

Applications close on Sunday 26 October 2025