Customer Care Officer

3 days ago

Adelaide, Australia YMCA South Australia Full time

**Department**: Recreation & Fitness

**Type**: Casual

**Posted**: 28 February 2025

**Closes**: 13 March 2025

**THE ROLE**

Thebarton Aquatic Centre is looking for Customer Care Officers to join us at our centre, located in Torrensville. At its core, Thebarton Aquatic Centre has a strong focus on educational outcomes, swimming lessons, delivery of community sporting club outcomes and recreational swimming.

Customer Care Officers are the face of our organisation, responsible for ensuring all members and guests receive the highest possible level of service. You will be the first and main point of contact for all facility members and guests.

You will be responsible for cash handling and POS, telephone operation, tours, program information, membership sales and enquiries. Your exceptional customer service skills will be challenged through the need to multi-task and problem solve, while always ensuring a positive customer experience.

**ABOUT THE Y**

YMCA South Australia is a not-for-profit community organisation that has served the South Australian community for more than 170 years. With approximately 1,000 employees (and growing), we deliver programs and services across the state in settings including community recreation centres, swimming pools, health and fitness facilities, community centres, camps, early education and schools and youth services.

Our aim is to develop the whole person, helping all South Australians connect with a better life. Not only their physical fitness and capabilities, but also their sense of identity, purpose, hope and dignity; psychological health; resilience; social connectedness; lifelong learning; and their own contribution back into the community. All the elements that together constitute a full, healthy, productive, and satisfying life.

**SKILLS & EXPERIENCE**
- National Police Check (issued in the last 6 months)
- DHS Working With Children Check
- International Criminal History Record Check (if worked/lived overseas in the last 5 years)
- HLTAID009 Perform CPR or equivalent

**THE BENEFITS**
- The opportunity to join a leading provider of recreation, community, and children’s services.
- Free access to YMCA South Australia’s recreation facilities.
- A culture of empowerment and growth with ongoing opportunities for career development.
- A supportive team of passionate and professional individuals.

**LIKE TO KNOW MORE?**

**HOW TO APPLY**

Does this sound like you? Please submit your resume and cover letter

**Applications close 13th March 2025.**

Please note, only shortlisted applicants will be notified.

**COMMITMENT TO SAFEGUARDING CHILDREN**
- National Police Check (issued in the last 6 months)
- DHS Working With Children Check
- International Criminal History Record Check (if worked overseas in the last 5 years)

YMCA South Australia is an equal opportunity employer and is committed to safeguarding children and young people and other vulnerable people.

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