Assistant Village Manager

Do you love to build genuine connections, nurture belonging and enhance life? At Aveo, you can do just that and more.

Join us and feel confident to embrace new challenges in our supportive culture. Bring your whole-self to work, grow as you learn new things and be rewarded through the joy of helping others. Together let's redefine retirement living for senior Australians.

**The Opportunity**

Aveo is seeking a highly motivated **Assistant Community Manager **to join our team at **Aspley Court Retirement Village**, a Retirement Living community located in Aspley QLD. As our Assistant Community Manager, you will work closely with the Community Manager and residents to help ensure smooth day-to-day operations of the community. Your customer-centred approach to your work and ability to connect with our residents will help you be successful. This role is a customer-facing role where you will be required to be organised, fast-paced and friendly. This opportunity is perfect for a seasoned professional, ideally with retirement living or hospitality experience, that will use their existing skills & experience to deliver a high level of service to this community.

This is a permanent full-time position working Monday-Friday 8-4pm.

**You will**:

- Support the residents & their families, internal stakeholders and external contractors.
- Be the first point of contact for residents and their queries and concerns
- Ensure ongoing daily operations of entire village services including safety, security, maintenance and financial performance
- Arrange activities and events throughout the village for residents

**What you'll bring**:

- A warm and vibrant personality, that isn't afraid to roll your sleeves up and help out around the village where needed
- Experience in an operations-based role highly desirable (e.g Hospitality, Hotel/Tourism, Retirement Living or similar)
- Intermediate use of Microsoft Suite and computer literate as you will learn new programs
- High-level written and verbal communication and negotiation skills
- Strong focus on results and customer satisfaction
- Current Police Check certificate (required, but we can complete for you)

**What we offer**
- Permanent position, Monday-Friday 8-4pm, no weekends
- Potential to earn up to 8 weeks Parental Leave
- Ability to purchase additional Annual Leave
- **Employee Referral Program, earning you up to $1000**:

- **2 additional 'All About Me' leave days per calendar year**:

- **Annual salary reviews and annual bonus incentive scheme**:

- Be part of a friendly and supportive team in a wonderful community
- Further career opportunities and development (develop into a Community Manager and more)
- In-house Learning & Development training programs to develop your professional skills
- Be part of an organisation focused on innovation and support
- Free Employee Assistance Program

**Who we are**

As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by Brookfield Asset Management, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver a seamless experience for our 12,000 residents across 90+ diverse communities nationwide. We're a dedicated group of over 1900 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.

**What's next?**
- Aveo is an Equal Employment Opportunity employer, with a focus on hiring great people regardless of their race, gender identity, nationality, ethnic origin, background, religion, age, or sexual orientation. We treasure skills, expertise, and commitment. Our goal is to attract, develop, motivate, reward, and retain the best talent in the industry. Diversity is essential to our success; we are committed to building an inclusive workplace where all our people feel comfortable being their authentic selves, and embraced for who they are._

**Salary**: $68,445.00 per year

**Benefits**:

- Extended annual leave
- Parental leave
- Professional development assistance
- Referral program

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Annual bonus

Application Question(s):

- What suburb are you located in?
- Are you comfortable with an annual salary of $68,445 inclusive of super?
- Do you have a criminal charge, conviction or finding of guilt against you for an offense against any law? Have you ever been involved in any other criminal, civil or police action (pending or completed)? If yes, please give further information below.
- Aveo are formally requesting that all employees be vaccinated against COVID-19. Are you comfortable with meeting this expectation?
- Are you willing to undertake a pre-employment medical assessment as part of the recruitment process