Housekeeping Coordinator

**Company Description**:
**BETTER BEGINS HERE**

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

**The role**

The Housekeeping Coordinator’s primary responsibility is the daily coordination of the Housekeeping operations. You will also be responsible for ensuring the department achieves the highest level of service delivery through effective planning of the day, communication and follow up.

Key responsibilities include the preparation of daily task allocation sheets for room attendants and housekeeping attendants, coordinating enquiries and requests from other departments and guests, processing and delegating tasks to achieve optimal service delivery.

In this role, you’ll provide joyful experiences through your genuine care for guests. As well as:

- Ensure the daily allocation of task sheets prepared, including amenities package reports, minibar allocation sheets, and adjusted for any sick calls or no shows to ensure smooth and effective day to day operations occur.
- Assist in organising reports relating to stocktakes, assisting in the administration of amenities and mini bar.
- Support the Management team to escalate performance concerns where necessary. Raise training and development needs as required.
- Assist employees with any operational queries during the shift.
- Ensure specific guest requests are captured and delivered to enhance guests’ experience, utilising hotel telephone etiquette standards.

**About you**

You’ll bring the following:

- Certificate III (Hospitality Operations) qualification is preferred
- Experience Room Attendant, Housekeeping or Hotel Operational five star customer service environment preferred.
- Proven customer service experience.
- Professional and demonstrated organization and communication skills.
- Ability to multi task conflicting priorities and work in a fast paced environment.
- Knowledge of Hotel Property Management Systems (OPERA), PeopleSoft financials and HR, Virtual Roster, E-connect, itrak and Microsoft Office suite of products is preferred

**Additional Information**:
**What you can expect from us**

On top of exciting career possibilities, we offer better exposure to experiences and learning.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.