Medical Receptionist

The Role

As Admin Team Lead, you will be collaborating closely with the Admin Team on task execution and the day-to-day success of all admin operations. You’ll play a key role in making our patients feel welcome in the clinic, as well as supporting our clinicians and general business operations.

**Key Responsibilities**
- Greeting patients, answering phones
- Managing a busy appointment diary
- Invoicing and receipting
- Managing WorkCover and NDIS cases and ensuring compliance with relevant guidelines (training provided)
- Oversee Clinical Exercise Class scheduling (55 classes per week)
- Creating and submitting fortnightly rosters for Admin staff and Clinical staff for CCS approval
- Delegating tasks across admin staff (?)
- Overseeing training for admin staff
- General business operations troubleshooting and support
- General office administration duties
- Onboarding and offboarding of clinic staff

**Selection Criteria**
- Proficiency in Microsoft Office 365
- Multitasking and time management abilities
- Experience with practice management systems (Nookal or similar preferred) or experience with CRM’s or databases
- An understanding ethics and patient confidentiality
- Excellent written and verbal communication skills
- Flexibility to cover sick/holiday leave
- Previous experience in a medical or physiotherapy administration role (desirable)

**About Us**:
Mittagong Physiotherapy & Pilates, as part of the wider Healthia network, is a person-centered clinic offering allied health services including physiotherapy, exercise physiology, dietetics and massage therapy. We are a busy and vibrant clinic and are well known in our community for compassionate care.

We value work/life balance and know that people work their best when they have flexibility to tailor work schedules alongside their personal lives.

We also offer an enjoyable and supportive workplace with access to nationwide resources, professional development, and career growth opportunities across our network of Allied Health practices.

**Job Type**: Permanent

Pay: $28.00 - $32.00 per hour

Ability to commute/relocate:

- Mittagong NSW 2575: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Private practice: 1 year (preferred)

Licence/Certification:

- AHPRA registration (required)
- Driver Licence (required)

Work Authorisation:

- Australia (required)

Work Location: In person