Vip Customer Service Representative

**VIP Host**

**Are you a natural people-person with a passion for customer service? Do you thrive in a fast-paced, dynamic environment? If so, we want you to join our fun and tight-knit team as a VIP Customer Service Representative**

**Your role with us**:
As a VIP customer service representative, you'll be the face of our online casino, responsible for building and maintaining relationships with our high-value players on Stake. Your role transcends the typical customer service position as you will be the ambassador of our casino. Your goal is not just to resolve issues, but to provide tailored solutions that go above and beyond their expectations, making each interaction a memorable experience. Your exceptional interpersonal skills will form the foundation of these connections. Building trust and rapport with our VIP players will be your daily mission, ensuring they feel valued and appreciated on a personal level.

**So how do we do this?**
As an online casino, all of our communication with our players is done through chat. For this reason, you'll need to have excellent written communication skills and the ability to express empathy and understanding through chat.

**Could you be our next VIP superstar?**
Don't worry if you don't have any experience in the online casino industry. We're looking for someone who's friendly, outgoing, and passionate about providing exceptional customer service. If you come from a retail, hospitality, or other customer-facing role, we encourage you to apply.

**Your role with us**:
As a VIP Host, you'll be the face of our online casino, responsible for building and maintaining relationships with our high-value players through online chat. Your portfolio will include managing up to 350 players. Your role transcends the typical customer service position as you will be the ambassador of our casino. Your goal is not just to resolve issues, but to provide tailored solutions that go above and beyond their expectations, making each interaction a memorable experience. Your exceptional interpersonal skills will form the foundation of these connections. Building trust and rapport with our VIP players will be your daily mission, ensuring they feel valued and appreciated on a personal level.

**Could you be our next VIP superstar?**

Don't worry if you don't have any experience in the online gaming industry. We're looking for someone who's friendly, outgoing, and passionate about providing exceptional customer service. If you come from a retail, hospitality, or other customer-facing role, we encourage you to apply.
- Please note that in this role our team works 6 days a week for 6 hours a day._

**Your hours and location of work are below**:
Mon - Friday - 9am - 2pm (Office)
Mon - Friday - 9pm - 11pm (Home)
Saturday: 9am - 2pm + 9pm - 11pm (Home) OR Sunday: 9am - 2pm + 9pm - 11pm

**Who are we?**

Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies.

Headquartered in the beautiful city of Melbourne, our growth has been remarkable. From humble beginnings to a thriving workforce of 400+, we've expanded not only in numbers but in ambition. There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone.

Click play, on your career today

**What you will do**:

- Develop and maintain trusted relationships with new and existing high value clients to determine existing and future business needs
- Understand the client's objectives and decision-making process and forming long-term partnerships with individuals
- Actively and successfully manage the assigned accounts from start to finish including managing and maintaining your relationship, ensuring all enquiries are followed through
- Identify and grow opportunities within your client base and collaborate with the VIP to ensure maximum growth
- Ensure the timely and successful delivery of products, in line with customer needs and objectives
- Analysis of client behaviours and overall value to the business
- Collaborate with other departments to improve the overall customer experience.
- Collaborate with VIP Manager, Supervisor and Senior hosts to contribute to team development goals.

**What you will bring**:

- Minimum 1 year experience working in a customer service environment.
- Excellent communication and writing skills are required.
- Sports and gambling knowledge is advantageous
- Cryptocurrency knowledge is advantageous
- Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Jira & Intercom

**Some of the perks of working for us**:

- EAP access for you and your family
- Access to over 9,000 courses across our Learning and Development Platform
- Paid volunteer day
- Two full-time barista's who will make your daily coffee, tea or fresh juice
- Daily catered breakfast
- Massage Wednesday