Manager Tafe Services

**A** career of life-changing impact**

**Manager TAFE Services**

**Western Sydney Location**

**Temporary Full-Time Opportunity until January 2026**

**$210,052 package includes salary ($185,308), plus employer's contribution to superannuation and annual leave loading**

At TAFE NSW, we are dedicated to changing lives.

This starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish.

We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, and how we work and inspire our performance.

We invest in our people, providing you with tools and ongoing training and professional development, health and wellbeing programs.

**About the role**

The Manager TAFE Services is responsible for leading and managing a team of Coordinators to ensure that the full range of learning locations operations and services delivered by corporate support and skills delivery functions at assigned regional sites meet high levels of performance and excellence in customer experience.

**About You**

With a track record of achievement in a similar role, you will have gained experience within a large organisation and have a passion for building trusted relationships to drive positive change. You will be a hands-on individual with a high level of initiative and professionalism with the ability to be agile and work flexibly and autonomously in a highly dynamic environment.

To succeed in the role, you have demonstrated experience in implementing a WHS plan, promoting exceptional customer experiences, stakeholder engagement and the ability to seek new relationships and maintain existing key relationships.

**Essential Requirements**:
1. A valid Working with Children Check (required prior to commencement).

2. Degree qualification in a related field or equivalent skills, knowledge and experience.

3. Demonstrated experience in customer relations with the ability to lead a high performing team and to influence, engage and work collaboratively with others to achieve common objectives embedding customer centric principles in operations.

4. Ability to work flexible shifts including evening to align with TAFE operating hours.

5. Flexibility to travel and work across Sydney Metro locations — including Central City, Western City, and Eastern City campuses — as required to support operational needs.

To find out more about the role, click to view the Role Description.

**Our commitment to Diversity, Equality, and Inclusion**

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks.

If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

**Applications close Wednesday 8 October 2025 at 11.55pm AEST**
- Your current resume
- Certified copies of your qualifications to be uploaded as one document
- Response to the two targeted questions listed below when prompted (max. 500 words per response)

**Targeted Question 1**:Drawing upon your professional experience over the past 12 months, please provide a concise summary of a specific initiative where you significantly enhanced operational efficiency, service quality, or achieved a critical strategic objective. In your response, ensure you:

- Articulate the core challenge or strategic opportunity.
- Detail your strategic approach and key actions.
- Reference specific, measurable results that demonstrate your ability to deliver organisational objectives.
- Explain how you used data-driven decision-making, managed resources effectively, and removed barriers.
- Illustrate how you fostered a high-performance culture and cross-functional collaboration, aligning achievements with broader organisational priorities.

**Targeted Question 2**:Describe a time you redesigned a process from the learner or customer’s perspective in a complex environment (e.g. competing priorities, regulatory requirements, or legacy systems). What data and feedback did you draw on, how did you balance different stakeholder needs, who did you partner with to overcome barriers, what systemic changes were introduced, and how did you measure outcomes beyond quick fixes — for example, long-term shifts in satisfaction, equity of access, or reduction in repeat complaints?

This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct.

To be eligible for positions at TAFE NSW, you need to be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport.

A Tal